Business Details
8 Years
experience
Your Trusted Pool Service Experts in Huntersville, NC
Founded in 2018 as Escape Pool Cleaning and rebranded in 2020, Cayman Pool & Spa has grown from a local operation to a multi-state franchise network. Our team of experienced technicians specializes in pool cleaning, maintenance, and equipment repair, using food-grade chemicals to ensure family safety. With 30 years of combined industry expertise, we operate three retail stores in the Charlotte area and offer services including acid washing, filter cleaning, liner replacement, and seasonal pool opening/closing. Our franchise expansion across North Carolina, South Carolina, and Georgia reflects our commitment to quality service and customer satisfaction. We prioritize transparent communication, efficient solutions, and ongoing staff training to maintain our reputation as a trusted pool service provider.
Services
Weekly Maintenance
Acid Wash
Filter Cleaning
Green to Clean
Liner Replacement
Safety Cover Installation
Salt Cell Cleaning
Pool Start Up
Pool Closing
Automation Equipment
Details
- Year established: 2018
Highlights and features
- 30 years of combined experience in pool maintenance and repair
- Use of food-grade chemicals for family-safe pool care
- Operate three retail stores in the Charlotte area
- Offer franchise opportunities across multiple states
- Provide 24/7 customer support for urgent service needs
What people say
Fantastic job
Knowledgeable technicians
Quick to respond
Crystal clear water
Professional service
Services
Weekly Maintenance
Our weekly pool maintenance service ensures crystal-clear water through regular cleaning, chemical balancing, and equipment checks. Technicians remove debris, test water chemistry, and maintain filtration systems to prevent algae growth. This proactive approach extends equipment lifespan while maintaining safe swimming conditions for residential and commercial clients.
Acid Wash
Acid washing removes stubborn stains and mineral deposits from pool surfaces by dissolving a thin layer of plaster. This service rejuvenates aged pools without full resurfacing, restoring aesthetic appeal. Technicians neutralize chemicals post-treatment to ensure safe water balance before refilling pools to optimal levels.
Filter Cleaning
Professional filter cleaning extends equipment longevity by removing debris buildup in cartridge filters and salt cells. Our bi-annual service includes disassembly, deep cleaning, and performance testing to maintain efficient water circulation. Regular maintenance prevents pressure imbalances that could damage pool systems and increase energy costs.
Green to Clean
This service transforms algae-infested pools through chemical treatment, water replacement, and system sanitization. Technicians pump out contaminated water, apply algaecides, and rebalance chemistry to restore safe swimming conditions. The process addresses both visible debris and microscopic contaminants that threaten water quality.
Liner Replacement
We install custom-fitted vinyl liners for inground pools, ensuring watertight seals and aesthetic enhancement. The process includes removing old liners, inspecting pool structures, and precise installation to prevent wrinkles. Post-installation services include water refilling and chemical balancing to protect new liner integrity.
People
Matt Holzbaur
Owner
Founder of Cayman Pool & Spa with extensive experience in pool maintenance and franchise development across North Carolina.
Chris McMullen
Owner
Franchise owner in Statesville, NC, bringing specialized pool service expertise to local residential and commercial clients.
Shanda Martel
Owner
Greenville franchise owner focused on delivering high-quality pool maintenance solutions to South Carolina customers.
Jason DeJute
Owner
York County franchise operator with deep knowledge of pool cleaning systems and customer service excellence.
Edwin Smythe
Owner
Charleston-based franchise owner specializing in pool liner replacement and seasonal maintenance services.
Questions
What pool services do you offer?
We provide weekly maintenance, acid washing, filter cleaning, green pool restoration, liner replacement, safety cover installation, and seasonal pool opening/closing services.
Do you service both chlorine and saltwater pools?
Yes, our technicians maintain both chlorine and saltwater pools, including salt cell cleaning and chemical balancing.
Are your pool technicians certified?
Our team receives ongoing training in pool maintenance techniques, chemical handling, and equipment repair to ensure service excellence.
What are your service hours?
Our offices operate Monday-Thursday 8AM-5PM and Friday 8AM-4PM. Emergency services available outside these hours.
Do you offer commercial pool services?
Yes, we serve residential and commercial clients with customized maintenance plans for hotels, apartment complexes, and businesses.
How can I schedule service?
Contact your local Net Positive Pool Services location via phone or website to schedule maintenance, repairs, or consultations.
Reviews (9)
Diane W.
Jun 15, 2022
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I love this store. The sales reps are so nice and actually know what they are talking about. I go there every year with a pool sample and buy exactly what they say my pool needs and every single time they hit it perfect! Prices are pretty good and they have a great amount of stock on hand. I go to the Cayman pool location in Concord on Concord Parkway.
Rachel A.
Jun 13, 2021
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Super super helpful! We go to them for all of our pool needs. They're great with answering questions, finding the right equipment, and they never try to upsell us. Would definitely recommend!
Margaret Rogers
Jul 15, 2019
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They are definitely the best pool store! Helpful, patient, and knowledgeable. Free water testing, which other stores discourage. Have a great inventory of parts for filters and vacuums which is so important when your pool goes down. Prices are competitive.
Mark Neville
Jun 09, 2019
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Service is great they have gone out of their way to help me find replacement jets for my hot tub and will continue to be the only place I buy supplies for my spa and pool.
K. Walsh
Mar 23, 2019
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Fantastic customer service! Great people to work with - you agree a time and date and their technician is there! He wouldn't leave until he'd checked everything was up and running. Would use them again with no hesitation. They really go the extra mile to ensure customer satisfaction.
Karen McCrory Minter
Apr 14, 2018
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UNBELIEVABLE SERVICE! A 5-STAR RATING! The used hot tub we purchased had heating issues. At the 1st service call, the technician wouldn't charge me until he knew they had the problem fixed. They didn't charge us at all until it was resolved, and when they did, it was fair and reasonable! Truly old fashioned service and work ethic! I HIGHLY RECOMMEND Cayman Pool & Spa, Mooresville, NC!
Bob C.
Aug 09, 2017
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My first visit was very informative They gave me a container to collect a water sample from my spa. upon returning, they tested the water, picked out the chemicals I needed and printed out the amounts for each chemical. I have been back over the last year and they are always willing to help. Great team.
David Lawrence
Mar 13, 2017
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Mandi and her staff have the best customer service of the majority of pool and spa supply stores from Statesville to Hickory. I'm in retail and I know great customer service! We just set up our first above ground pool and she offered insight unlike any other retailer around. She is going to be our "Go To" for pool needs for a long time. Thank you MANDI AND STAFF!
Renee E.
Jun 10, 2016
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These folks are really nice, experienced people who go above and beyond. They'll test your water, help you problem solve issues, carry supplies to your car and they carry important pool supplies. I really like this store.