Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Healthcare Process Solutions
Founded in 1973, Executive Centre has evolved into a global leader in clinical process outsourcing, dedicated to solving persistent challenges in healthcare delivery. With over 6,000 highly skilled clinicians and process experts, we provide scalable solutions that integrate seamlessly with payers, providers, and workers' compensation organizations. Our proprietary Clinical Process Outsourcing (CPO) model, established in 2009, combines onshore and offshore expertise to reduce administrative burdens, enhance clinical efficiency, and improve patient outcomes. Under CEO Tom Kendrot's leadership since 2019, we've expanded our global footprint while maintaining a relentless focus on quality and client satisfaction. Our team's deep industry experiencefrom bedside nursing to regulatory complianceensures solutions that address real-world challenges faced by healthcare professionals.We prioritize innovation, collaboration, and ethical practices, as evidenced by our long-term client partnerships and industry recognition. With operations in the U.S., Philippines, India, and beyond, we remain committed to empowering healthcare organizations to deliver better care at lower costs. Our values-driven approach, centered on IMPACT principles, guides every decision we make. By alleviating staffing shortages and streamlining clinical workflows, we enable medical professionals to focus on what matters most: patient care. This unwavering dedication to healthcare transformation has solidified our reputation as a trusted partner for over five decades.
Services
Clinical Process Outsourcing
Utilization Management
Medical Coding
Risk Adjustment
Virtual Care Coordination
Network Management
Home Health Coding
CDI Analytics
Denial Management
Remote Patient Monitoring
Details
- Year established: 1973
Highlights and features
- We offer 50+ years of healthcare industry expertise
- Our team includes 6,000+ global clinical professionals
- We pioneered the trademarked Clinical Process Outsourcing model
- We provide 24/7 support for critical healthcare operations
- Our solutions reduce hospital turnover costs by $6.5M+ annually
What people say
Extremely customer centric
Consistently high quality
Responsive to our needs
Proactive approach to resolution
Scalable solutions
Services
Clinical Process Outsourcing
Our trademarked Clinical Process Outsourcing combines 6,000+ global clinicians with proprietary methodologies to enhance healthcare delivery. This service streamlines clinical workflows, reduces administrative burdens, and improves patient outcomes through a blend of onshore and offshore expertise. By operating at the intersection of clinical decision-making and process optimization, we help organizations achieve better care at lower costs.
Utilization Management
We provide comprehensive utilization management solutions that optimize clinical resource allocation while maintaining compliance with regulatory standards. Our services include medical necessity reviews, drug utilization assessments, and quality-as-a-service programs. By leveraging experienced clinical teams, we help organizations improve care appropriateness and reduce unnecessary expenditures across healthcare delivery systems.
Medical Coding
Our medical coding solutions combine certified professionals with advanced technology to ensure accurate revenue capture and regulatory compliance. We offer inpatient and outpatient coding, risk adjustment coding, and HEDIS abstraction services. With a focus on quality and timeliness, our coding solutions help healthcare organizations maximize reimbursement while maintaining audit-ready documentation standards.
Risk Adjustment
We deliver end-to-end risk adjustment solutions that improve accuracy and compliance in value-based care models. Our services include first and second pass coding, over-reads, and quality audits. By maintaining consistently high coding accuracy, we help payers and providers optimize risk scores while ensuring compliance with CMS and other regulatory requirements.
Virtual Care Coordination
Our virtual care coordination solutions expand access to quality healthcare through remote patient monitoring and telephonic case management. We provide nurse triage, discharge reviews, and patient engagement services that improve care continuity. By leveraging technology and clinical expertise, we help organizations enhance patient satisfaction while reducing readmission rates and improving care outcomes.
People
Tom Kendrot
Chief Executive Officer
Tom Kendrot leads Executive Centre with a focus on innovation and growth. With extensive healthcare industry experience, he has driven global expansion since 2019. His leadership emphasizes scalable solutions that address healthcare's most pressing challenges while maintaining quality standards.
Susan Wintersheimer
SVP, Payer Solutions
Susan Wintersheimer oversees payer solutions at Executive Centre, delivering innovative outcomes for healthcare organizations. With deep industry expertise, she leads teams that consistently exceed client expectations through strategic insights and seamless execution of clinical process outsourcing solutions.
Dr. Vandana Rahadwa
SVP, Provider & Nurse Recruitment
Dr. Vandana Rahadwa leads provider solutions and nurse recruitment initiatives. A clinician-turned-innovator, she builds practical healthcare delivery solutions based on frontline experience. Her team focuses on reimagining care models to improve both provider efficiency and patient outcomes.
Ryan Kelly
SVP, Workers Compensation
Ryan Kelly directs workers' compensation and disability management services. He combines clinical expertise with operational excellence to deliver scalable solutions that reduce costs while maintaining quality. His leadership ensures tailored approaches that meet the unique needs of workers' compensation clients.
Questions
What is Clinical Process Outsourcing (CPO)?
CPO is our proprietary model combining clinical expertise with process optimization. It enhances healthcare delivery by integrating onshore and offshore clinicians to improve efficiency, reduce costs, and maintain quality standards across payer, provider, and workers' compensation organizations.
How do your services reduce healthcare costs?
We reduce costs by streamlining clinical workflows, improving coding accuracy, and alleviating administrative burdens. Our scalable solutions optimize resource allocation while maintaining quality standards, helping organizations achieve $6.5M+ savings annually in hospital turnover costs.
Do you offer 24/7 healthcare support services?
Yes, we provide 24/7 support for critical healthcare operations including nurse case management, utilization review, and emergency response services. Our global team ensures continuous coverage to meet clients' operational needs at any hour.
How do you maintain client confidentiality?
We prioritize confidentiality through secure data handling protocols and non-disclosure agreements. Many clients prefer private partnerships, which we respect by implementing strict information control measures while still delivering measurable outcomes.
What healthcare sectors do you serve?
We serve payers (insurance carriers, TPAs), providers (hospitals, home health agencies), and workers' compensation organizations. Our solutions address specific challenges across these sectors while maintaining a unified focus on improving healthcare delivery and outcomes.
