Business Details
13 Years
experience
Emergency
services
Trusted Plumbing & HVAC Services in Mesa, AZ
Hansen Family Plumbing was founded in 2013 by Erik Hansen, a third-generation plumber and Arizona native, with a vision to redefine home service excellence in the Greater Phoenix area. As a family-owned and veteran-operated business, we combine decades of industry experience with a personal commitment to treating every customer like family. Our team of certified technicians specializes in plumbing, HVAC, and sewer services, delivering reliable solutions for residential and commercial clients. Guided by core values of honesty, transparency, and proactive problem-solving, we prioritize long-term relationships over short-term transactions. With 24/7 emergency availability and a focus on modern techniques like trenchless pipe repair, we ensure minimal disruption while maximizing system efficiency. Our partnerships with leading brands like Trane and Rheem, combined with industry certifications, reflect our dedication to quality. From routine maintenance to complex installations, we guarantee workmanship backed by comprehensive warranties, ensuring peace of mind for every client.
Services
Water Heater Installation
Sewer Line Repair
HVAC Maintenance
Drain Cleaning
Commercial Plumbing
Water Softener Services
Emergency Repairs
Trenchless Pipe Repair
General Plumbing
HVAC Installation
Served areas
- Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Glendale, Peoria, Sun City, Tolleson, Guadalupe, Queen Creek & San Tan Valley
Details
- Year established: 2013
Highlights and features
- Family-owned since 2013 with third-generation plumbing expertise
- Veteran-operated with 18+ years of local industry experience
- 24/7 emergency services for urgent plumbing/HVAC needs
- Transparent pricing with no hidden fees or surprise costs
- Certified technicians using modern trenchless repair methods
Associations and certifications
- Rheem ProPlumber
- Trane
What people say
24/7 emergency support
Transparent pricing
Certified technicians
Quick response times
Modern methods
Services
Water Heater Services
Hansen Family Plumbing specializes in water heater installation, repair, and maintenance for residential and commercial properties. We offer tank, hybrid, and gas tankless units from trusted brands like Rheem and RUUD. Our technicians diagnose issues like leaks, sediment buildup, and efficiency problems to restore reliable hot water access.
Sewer Line Repair
We provide comprehensive sewer and drain repair using modern trenchless technology. Services include camera inspections, root intrusion removal, and complete line replacement. Our team handles emergencies 24/7, offering same-day diagnostics and multiple repair options tailored to property needs.
HVAC Installation
As a Trane dealer, we install high-efficiency HVAC systems for homes and businesses. Our NATE-certified technicians ensure proper sizing and installation to optimize energy use. We offer financing options and extended warranties on qualifying systems to maintain comfort in extreme Arizona temperatures.
Commercial Plumbing
We serve small commercial clients including restaurants, offices, and retail spaces. Services range from fixture installation to complete repiping. Our team works after hours to minimize business disruption and provides detailed documentation for property managers and landlords.
Water Softener Services
We install and repair salt-based and salt-free water softening systems to combat Arizona's hard water. Our solutions reduce scale buildup in plumbing and appliances while improving soap efficiency. Technicians assess water hardness levels to recommend optimal system capacity for residential and commercial use.
People
Erik Hansen
Founder
Erik founded Hansen Family Plumbing in 2013 after 11 years working with his father's plumbing company. A former Army veteran and Arizona native, he brings 18+ years of industry expertise. Erik focuses on operational strategy while maintaining hands-on involvement in complex projects.
Dick Hansen
Field Manager
With 43 years in plumbing, Dick serves as mentor and technical expert. He trained Erik and continues ensuring service quality standards. Originally from Missouri, he specializes in complex diagnostics and has mastered all plumbing codes applicable to Arizona's unique infrastructure.
Robert
Lead Plumbing Technician
Robert joined in 2013 as first full-time technician. With 20+ years experience, he leads training programs and maintains company culture. He specializes in sewer line repairs and enjoys mentoring apprentices while ensuring customer education during service calls.
Mark
Plumbing Field Manager
Promoted after two years, Mark oversees technician teams with focus on sewer/water line expertise. He develops efficient repair protocols and maintains equipment standards. His background includes specialized training in leak detection and trenchless installation methods.
Marsean
HVAC Technician
Phoenix native Marsean brings eight years of HVAC experience. He specializes in system diagnostics and energy-efficient installations. Passionate about customer education, he explains technical details in accessible terms while ensuring proper maintenance schedules for commercial clients.
Questions
What plumbing services do you offer for residential customers?
We provide full-service plumbing including water heater repair/installation, sewer line replacement, drain cleaning, leak detection, and emergency repairs using modern trenchless technology.
Do you handle commercial plumbing needs?
Yes, we specialize in small commercial plumbing for restaurants, offices, and retail spaces including fixture installation, repiping, and after-hours service to minimize business disruption.
Are financing options available for HVAC replacements?
We offer financing for HVAC projects with instant approvals and no hard credit pulls. Options include extended payment terms for qualifying customers.
What areas do you service?
We serve Greater Phoenix including Mesa, Tempe, Chandler, Scottsdale, Gilbert, Phoenix, and Queen Creek with same-day service available across our coverage zones.
Do you provide emergency plumbing services?
Yes, our 24/7 emergency team responds to urgent plumbing and HVAC issues including leaks, sewer backups, and heating/cooling system failures.
What warranties do you offer?
Warranties vary by service and product. HVAC installations include manufacturer warranties plus optional extended coverage. Plumbing work carries a minimum 1-year labor warranty.
Reviews (20)
Tigran Unciano
Jun 04, 2024
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2nd time using Hansen. Fast, reliable, friendly and reasonably priced. Took care of the problem and didn't try to upsell anything additional. Also took extra trip to get part and install so I didn't have to. We will keep calling them for future needs.
Britney Seago
Jun 01, 2024
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Mark and Chad recently installed a tankless water heater and ran a new gas line in my home, and their work was exceptional. They arrived on time, explained the process clearly, and answered all my questions. The installation was seamless, with great attention to detail and safety. They even cleaned up the work area afterward. Their professionalism and dedication to customer satisfaction were outstanding. I'm looking forward to working with them on a few other projects in the near future. I highly recommend them for any plumbing or gas line services. Five stars!
Anthony P.
May 07, 2024
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I had a Frankenstein looking plumbing setup for my backyard hose. It was a dumpster fire and wasn't a good situation. In addition- when I had my pool auto-fill installed a few years ago- it was plumbed into a hot water line by some random company. Today I had the pleasure of meeting Mark from Hansen Family Plumbing. What a great guy. He saw the problem and offered a great solution at a very fair price.
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none. In the fall I'm looking forward to Mark installing a new tankless water system.
My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
In addition- Mark went out of his way to help secure some pipes to my wall- when that wasn't part of his problem today. He just saw it wasn't done (and I was clueless) and took care of it. I'm so excited to have an amazing plumbing referral in the event something goes bad. Run- do not walk, to get Hansen Family to your spot. The quality and craftsmanship is second to none. In the fall I'm looking forward to Mark installing a new tankless water system.
My water heater. Ow is running on thoughts and prayers- so soon it's time. I really appreciate having top notch professionals like Mark do such amazing work. It's not common today- and when you find it- you have to appreciate it. Thanks again Mark- you're the best!
Barry Titze Cunningham
Apr 28, 2024
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Tech Dillon was great Did the job quickly and professionally. I would recommend your business to anyone.
Leslie Montgomery
Apr 24, 2024
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I was impressed with the prompt and courteous reply from the Company. They took my info and got someone to my house the same day! Chad was on-time and respectful, and fixed my problem in short order. Give Hansen Family Plumbing & A/C a call!
Val Miller
Apr 13, 2024
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Great service, finish the job and cleaned up. They even put everything back under the sink for me! Would highly recommend
Dolf De Roos
Apr 07, 2024
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Chad arrived within an hour of me calling the company, diagnosed the problem, and solved it straight away. Great work, great attitude! Much appreciated.
Matthew Cox
Apr 05, 2024
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Arrived on time. Fixed my problem and inspected an issue I was concerned about. Friendly, Quick, fair and reasonable. Couldn't ask for more!
Laird Pettit
Apr 05, 2024
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Great work. Not only fixed the drain problem, but identified small buried break, told us exactly where, and, potential long term solution. Cant do better than that!.all without extra charge.
Beth M.
Apr 02, 2024
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Hansen Family Plumbing was such a great company to work with. We had a clogged sink drain in our kitchen. Their team was able to come out the next day and fix the issue. The techs were very friendly and knowledgeable. Thank you!
Kylee Piccirillo
Apr 01, 2024
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We had a fantastic experience getting plumbing examined and a toilet replaced from Hansen. Chad was excellent, and we will be requesting him for anything needed in the future.
Michael Fox
Mar 29, 2024
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Air conditioning suddenly stopped working and we thought unit would have to be replaced with visions of spending small fortune. DJ from Hansen came in, found the issues and dealt with them in a professional manner, and our air conditioning is now working better than ever. We have used Hansen for a number of other things in the past and they haven't disappointed.
Jason Lowell
Mar 26, 2024
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Robert and Matty were great! Fast fix and not trying to sell us on anything. Would use them again 100%
George Kessler
Mar 25, 2024
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Hansen Family Plumbing did a great job. Excellent communication throughout. Chad, our tech, was courteous and professional. He took time to explain everything and we could not be more pleased with the results. We would recommend Hansen Family Plumbing to our friends and neighbors.
Greg Sembower
Mar 23, 2024
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Great experience with Hansen Family Plumbing. They let me know when the guy was coming, with a picture and history of him so I would know he was the right one. He was very thorough with me septic blockage, and ran a camera down it after the first blockage was cleared. The camera discovered a second blockage, which he used the snake for and made sure all was good. Great job!
Danielle Lowell
Mar 23, 2024
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We have used Hansen on two occasions now and find them to be extremely direct, honest, timely, efficient, and professional. My husband and I discussed we will never go with any other plumbing company other than Hansen going forward. Highly recommend them on all levels for any type of job.
Steven Irwin
Feb 08, 2024
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Hansen Family Plumbing & Air, through their honesty and integrity, just saved me $6000 in a necessary repairs. Another plumbing company came out and had told me that my water heater was completely shot and needed to be changed ASAP. He also convinced me to switch to a tankless system. The quote I was given was $6100, and this other technician told me that my tank could go any day now. The next day I called Hansen Family Plumbing & Air for a second opinion.
The Hansen technician, Mark, came in And diagnosed the problem. He charged me $350 for a simple fix on the system that now should last another 3 to 4 years. He could've easily made something up and charged me more. Instead, he was completely honest, and now has earned my business for life. I highly recommend this company for any plumbing needs
The Hansen technician, Mark, came in And diagnosed the problem. He charged me $350 for a simple fix on the system that now should last another 3 to 4 years. He could've easily made something up and charged me more. Instead, he was completely honest, and now has earned my business for life. I highly recommend this company for any plumbing needs
Deborah Schaefer
Feb 06, 2024
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1/31/24 UPDATED REVIEW -- Almost 2 years later from my last review and I needed plumbing assistance with my guest room toilet this time. Robert came out again from Hansen Family Plumbing and again I am totally pleased with service, pricing and speed in getting a brand new toilet. My bathroom counter configuration was difficult and Robert was skillful and efficient in finding, ordering and installing the toilet under the counter -- all with a friendly smile!
I will definitely call Hansen again if & when I need plumbing help again! Robert was friendly, informative, trustworthy and efficient. Garbage disposal fixed and working beautifully-- also appreciated tips on how to clean and keep it working! Highly recommend both Robert and this company!
I will definitely call Hansen again if & when I need plumbing help again! Robert was friendly, informative, trustworthy and efficient. Garbage disposal fixed and working beautifully-- also appreciated tips on how to clean and keep it working! Highly recommend both Robert and this company!
Catherine Cafagna
Jan 28, 2024
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First off let me say I was so apprehensive about calling a plumber being that we had just had a nightmare experience with another company. I called Hansen plumbing and they were immediately responsive and scheduled me right away. The unique touches of adding a brief bio on the plumber they were sending over, was really nice. Jerry is a wonderful person that was so intuitive and really listened to us.
He is a true professional in every aspect of the word. He is honest, knowledgeable, and respectful from start to finish. As business owners ourselves we know how huge of an asset team members like this are. The world needs more Jerry's! This company has got it right and we will continue to use them for years to come (old house problems) we are so relieved to have found them. If you are looking for a company with integrity that genuinely cares this is it!
He is a true professional in every aspect of the word. He is honest, knowledgeable, and respectful from start to finish. As business owners ourselves we know how huge of an asset team members like this are. The world needs more Jerry's! This company has got it right and we will continue to use them for years to come (old house problems) we are so relieved to have found them. If you are looking for a company with integrity that genuinely cares this is it!
Madeleine Klein
Jan 21, 2024
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Hansen family Plumbing did an amazing job. They were on time, kept us updated and did a wonderful job. Husband and I were extremely impressed They also were very thorns with Arizona summer looming, am not worried about the air conditioner. Recommend them wholeheartedly.