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Chem-Dry of Buffalo Chem-Dry of Buffalo
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Business Details
41 Years
experience
Emergency
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Professional Carpet & Upholstery Cleaning in West Seneca, NY
Since 1985, Chem-Dry Of Buffalo has redefined industry standards through innovation and excellence in cleaning services. As a family-owned business, we prioritize community values while delivering cutting-edge solutions. Our proprietary Hot Carbonating Extraction (HCE) method provides deeper, healthier cleans using 80% less water than traditional steam cleaning. Backed by independent lab studies, our process reduces allergens like pet dander and dust mites, creating safer environments for families. Recognized as Entrepreneur Magazine's #1 carpet cleaner for 25 years, we combine advanced equipment with eco-friendly solutions.

Our certified technicians serve Erie, Niagara, Genesee, and Monroe Counties, offering tailored services for carpets, upholstery, rugs, and hard surfaces. With a commitment to sustainability and customer satisfaction, we guarantee fast drying times, no sticky residues, and a 100% satisfaction guarantee. Owner Donna Scalfaro's leadership ensures adherence to best practices through her involvement with the University of Buffalo Center for Entrepreneurial Leadership.
Services
Carpet Cleaning Commercial Cleaning Pet Urine Removal Area Rug Cleaning Granite Countertop Renewal Wood Floor Cleaning Dryer Vent Service Water Damage Restoration Stain Removal Mattress Cleaning
Details
  • Year established: 1985
Highlights and features
  • Eco-friendly, non-toxic carpet cleaning solutions for a healthier home.
  • Highly trained technicians ensure outstanding cleaning results.
  • Fast, reliable service backed by years of experience.
  • Specialized treatments for pet urine and odor removal.
  • Satisfaction guaranteed with follow-up after every service.
  • Comprehensive cleaning services for carpets, rugs, and upholstery.
Associations and certifications
  • Entrepreneur Magazine
  • Franchise Direct
Payment methods
  • Credit cards
  • Debit cards
  • Checks
What people say
Deep cleaning results Professional technicians Quick drying process Allergen reduction Excellent odor removal
Website
Services
Carpet Cleaning
Our Hot Carbonating Extraction method uses 80% less water for faster drying while removing allergens and embedded dirt. Certified technicians apply carbonated solutions that lift contaminants for thorough extraction. Ideal for residential and commercial spaces seeking healthier indoor environments through deep cleaning that lasts longer.
Pet Urine Removal
P.U.R.T. technology breaks down urine crystals at the molecular level using specialized treatments and UV detection. This two-step process permanently eliminates odors rather than masking them. Effective for severe contamination cases while preserving carpet integrity through non-invasive application methods.
Area Rug Cleaning
Specialized cleaning for synthetic and natural fiber rugs using pH-balanced solutions that preserve colors and textures. Gentle yet effective extraction removes allergens and dirt buildup while protecting delicate materials. Includes inspection for dye stability and fiber protection treatments.
Granite Countertop Renewal
Four-stage process removes mineral deposits and etching while restoring luster. Non-abrasive cleaning solutions followed by sealing protect against stains and etching. Technicians use pH-specific products to maintain surface integrity while enhancing natural stone appearance.
Commercial Cleaning
Customizable maintenance plans for offices, healthcare facilities, and retail spaces. Low-moisture cleaning allows immediate use of treated areas minimizing business disruption. EPA-registered solutions meet commercial sanitation standards while extending carpet lifespan through regular professional maintenance.
People
Donna M. Scalfaro
Owner
As owner of Chem-Dry Of Buffalo since 1985, Donna Scalfaro combines entrepreneurial leadership with industry expertise. Her commitment to quality earned recognition as Entrepreneur Magazine's #1 carpet cleaner for 25 years. Active in local business development, she ensures service excellence through continuous innovation and certified technician training programs.
Questions
What makes Chem-Dry's cleaning method different?
Our Hot Carbonating Extraction uses carbonation to lift dirt, requiring 80% less water than steam cleaning for faster drying and deeper allergen removal.
How does the pet urine treatment work?
P.U.R.T. technology breaks down urine crystals at the molecular level, permanently eliminating odors rather than masking them through a two-step chemical process.
Can you clean area rugs onsite?
We recommend professional rug cleaning in our facility for optimal results, using specialized equipment to handle delicate fibers and preserve colors.
Do you offer emergency services?
Yes, we provide 24-hour emergency response for water damage restoration and urgent cleaning needs with no additional after-hours charges.
Are your cleaning products safe for children and pets?
Our solutions contain no harsh soaps or chemicals, with The Natural formula specifically designed for households with children and pets.
Reviews (20)
Katherine Hourihan
Oct 02, 2024 Report
Great service by Joe and Ryan. - timely, thorough, easy to work with and good end result. Would use Chem-Dry again.
Mike Swords
Sep 28, 2024 Report
Antoine Ridgeway did an excellent job of cleaning our carpets in three rooms and one full size couch in the living room. What a difference. He was very respectful, courteous, hard-working and professional. I couldn't be more satisfied.
Don L.
Sep 08, 2024 Report
Chem Dry came through for me on short notice and did a fine job. Their Service Techs were friendly and professional. I wouldn't hesitate to use Chem Dry again.
Alyssa D'Angelo
Aug 28, 2024 Report
Tony and Ryan were professional, communicative, quick, and thorough with their cleaning of our large sectional, dining chairs, and upstairs carpet. We will absolutely utilize Chem-Dry again for future cleaning needs!
Diane Hutzler
Aug 26, 2024 Report
Our son, daughter in law, 1 yr old granddaughter along with their 3 rescue dogs came to visit for 5 weeks. When they left they called ChemDry to Shampoo our carpets. They did an amazing job! The guy that came was professional, friendly and really cared in doing a great job! We even added the tile cleaning in our kitchen and bathroom. We are 100% satisfied and will definitely call again!
Barry Francis
Aug 17, 2024 Report
The service was superb. The representative was extremely polite and professional. Our carpet is more than 25 years old and although has normal wear it was cleaned beautifully. The scent of the cleaner is fresh and clean smelling.
Colleen Nelson
Aug 03, 2024 Report
Love this company! Technicians are very informative and do an excellent job! Would highly recommend Chem-Dry to anyone looking for an affordable price that gives amazing service.
Janice
Jul 10, 2024 Report
I've had them out several times over the years and they've done a good job. I did mention to them that it would be nice to see prices for extras ahead of time instead of trying to add on when they come over.
Emil Ferrucci
Jul 10, 2024 Report
John did a great job cleaning all my carpets in house including bedrooms. They are so clean and look great! My sectional sofa also looks great! With the protectant on everything, sofa and rugs smell great. He even got out stains on living room rug that were old and stain in one bedroom. John did a wonderful cleaning in my house!
Heather Baus
Jul 01, 2024 Report
We bought a new house & wanted to have the carpets professionally cleaned, without the traditional amount of water & methods, so we tried CHEM-DRY! They had a special offer, providing the amount of service we needed (3 room special). Making the appt was effortless on their site & communication was convenient via text! The professionals were EARLY, personable, informative (w/o pushing excessive additional sales) and thorough.

We walked the areas, discussed any of concern (dont ever go over your carpets with a black light ) and they went to work. The process was quick & it only took 2-4 hrs to dry (due to use of less water in their process). If you are considering a carpet cleaning service, consider CHEM-DRY!
April Mardino
Jun 27, 2024 Report
The service is great! I took off one star because of how they price. I had two bedrooms cleaned that were very small and beds were taking up most of the room. It was only a small walk area to be cleaned and they still charged me as it were a full bedroom. I was hoping they could count the two rooms as one.
Bud Boland
Jun 21, 2024 Report
They have cleaned the carpets in each of our small apartment and now we are going around for a second time. Always the best company to come in and take care of your carpeting.
Lacey Leonard-Mendola
Jun 16, 2024 Report
Very happy with how the carpet turned out. They were in and out quickly and carpets dried rapidly. The deodorizer is worth the extra $, they smell amazing!
Kristine Dash
May 17, 2024 Report
Tony was awesome! Carpets look brand new! Tony explained everything he was so polite and kind. Chem Dry is well represented with Tony and he deserves a raise!
Donna Schuhmann
May 03, 2024 Report
We're very happy with how all our carpets turned out. Technician was very knowledgeable. Would highly recommend them to family and friends. Thank you
Kathy Beiswanger
Apr 24, 2024 Report
Very impressed with the cleaning, explaining of possible issues, punctuality, communication. Paul was a joy to work with.very impressed with the final results! Cost was a little more than expected but our carpets look almost new!
Peggy Rogers
Apr 20, 2024 Report
I was very happy with how great the carpets came out in spite of their age. They dried quickly and felt great. All the service staff from office to service staff was kind and courteous. I will use them again.
Jess M.
Apr 01, 2024 Report
We had Chem-Dry come to clean our couch and area rug this past weekend. Our cleaner was Tony and he was phenomenal! He definitely had his work cut out for him with our couch and I am beyond happy with the end result. 10 out of 10 would recommended if you are looking for any cleanings.
Michelle & Matt
Mar 09, 2024 Report
Joe was amazing! My whole house looks like I just had new carpets installed. I look forward to my carpet cleaning ever 6 months. I only trust Chem-Dry of Buffalo to keep them looking perfect.
Gary Williams
Feb 18, 2024 Report
The technicians were friendly, timely, and efficient. The carpet cleaned up nicely and they were able to remove some recently dried latex paint drips. I'm very happy with Chem-Dry's service and will continue to use them for my carpet cleaning needs.