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Commercial Index Bureau Commercial Index Bureau
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Business Details
23 Years
experience
Trusted Claims Investigation Services Nationwide
Commercial Index Bureau has been a leader in the investigative services industry for over two decades, delivering precise and actionable insights to insurance companies, third-party administrators, and self-insured businesses. Our national team of licensed investigators utilizes cutting-edge technology, including proprietary Remote Controlled Surveillance (RCS) systems and Event Data Recorder (EDR) analysis, to capture critical evidence that supports fair claim resolution. With more than 250,000 minutes of usable video evidence collected through customized surveillance solutions, we combine technical innovation with human expertise to ensure reliability and accuracy. Our NetSweep desktop research platform leverages advanced analytics and over 100 data sources to uncover digital footprints, while our SIU/Claims Investigations team specializes in complex cases involving fraud detection and liability assessment. Backed by a dedicated account management team and a network of experienced professionals, we prioritize client collaboration, offering tailored strategies that align with specific investigative needs.

Our commitment to continuous improvement is reflected in our 80% capture rate for RCS deployments and our ability to deliver next-day video updates. Headquartered in the United States, we maintain a coast-to-coast presence through strategically located investigators, ensuring timely and comprehensive coverage for all assignments. Our leadership team, including CEO Shelly Kummings and Chief Technology Officer Adrian Eckenrod, drives a culture of excellence through strategic investments in technology and personnel development. By integrating advanced tools like live GPS tracking, HD pan-tilt-zoom cameras, and biomechanical risk analysis, we provide clients with defensible evidence that directly impacts claim outcomes. This unwavering focus on quality and client satisfaction has earned us recognition as an industry innovator, with several hundred clients relying on our expertise for their most critical investigations.
Services
Surveillance Remote Controlled Surveillance NetSweep Research EDR Analysis SIU Investigations Activity Checks Alive & Well Checks Medical Canvassing Vehicle Data Analysis Claims Resolution Support
Details
  • Year established: 2003
Highlights and features
  • We have over 20 years of experience in insurance claims investigations
  • Our proprietary RCS technology provides 80% capture rate for surveillance
  • We deliver next-day video updates and live GPS tracking capabilities
  • Our NetSweep platform analyzes over 100 data sources for digital footprints
  • We maintain a national network of licensed investigators for coast-to-coast coverage
Update Listing
Services
Surveillance
Our surveillance solutions utilize state-of-the-art camera systems for half-day or full-day monitoring. Each assignment includes a complimentary Pre-Surveillance Report to optimize deployment strategy. With over 250,000 minutes of captured video evidence, our licensed investigators provide defensible visual documentation that directly impacts claim resolution outcomes.
Remote Controlled Surveillance
This proprietary unmanned system provides multi-day surveillance with 7-day battery life and live video streaming capabilities. Featuring 5x optical zoom and live GPS tracking, our RCS units achieve an 80% capture rate while offering cost-effective alternatives to traditional surveillance methods across thousands of deployed cases nationwide.
NetSweep Research
Our advanced desktop research platform combines human expertise with analytics software to analyze over 100 data sources. The service uncovers mitigating information through social media investigations, medical canvassing, and geolocation tracking, delivering actionable intelligence that has completed 50,000+ investigations for major insurers and law firms.
EDR Analysis
This service extracts critical pre-crash data including vehicle speed, brake application, and steering inputs within 5 seconds of impact. Our analysts provide biomechanical risk assessments and statistical injury analysis within 24 hours of data extraction, supporting liability determinations with objective vehicle telemetry.
SIU Investigations
Our specialized team conducts multi-line investigations covering property, health, and life insurance claims. Services include witness interviews, traffic camera searches, and subrogation support. With expertise in fraud pattern recognition, our SIU specialists have helped clients recover tens of millions through accurate claim validation and fraud detection.
People
Shelly Kummings
Chief Executive Officer
Shelly Kummings leads Commercial Index Bureau with over 25 years of experience in the investigative services industry. She drives strategic growth while maintaining focus on technological innovation and client satisfaction through continuous process improvement initiatives.
Adrian Eckenrod
Chief Technology Officer
As Chief Technology Officer, Adrian Eckenrod oversees the development of Advantage's proprietary investigation technologies. With a background in digital forensics, he leads the implementation of advanced surveillance systems and data analytics platforms that maintain our industry-leading 80% capture rate.
Jim Ruark
Chief Operating Officer
Jim Ruark manages daily operations at Commercial Index Bureau, ensuring efficient service delivery across our national network. He oversees quality control processes and coordinates between technical teams and client account managers to maintain consistent service standards.
Devin McDonald
Chief Financial Officer
Devin McDonald directs financial strategy and resource allocation for Commercial Index Bureau. With expertise in forensic accounting, he ensures financial integrity while supporting technology investments that enhance our investigative capabilities and client value.
Sandra Hill
Senior Vice President
Sandra Hill oversees key operational functions at Commercial Index Bureau, focusing on process optimization and client relationship management. With extensive experience in insurance claims resolution, she ensures alignment between investigative services and client business objectives.
Questions
What types of investigative services do you offer?
We provide surveillance, EDR analysis, desktop research, SIU investigations, and wellness checks using proprietary technology and licensed professionals.
How quickly can you deploy surveillance teams?
Our national network allows immediate deployment with next-day video updates and live GPS tracking capabilities for urgent assignments.
Do you work with all insurance carriers?
Yes, we serve all major insurers, TPAs, and self-insured businesses with customized investigative solutions for property, health, and life claims.
What makes your surveillance technology unique?
Our proprietary RCS units offer 7-day monitoring with HD zoom cameras and 80% capture success rate, surpassing traditional methods.
How do you ensure evidence quality?
We combine licensed investigators, standardized protocols, and digital chain-of-custody procedures to maintain defensible evidence integrity.
Can you handle multi-state investigations?
Our coast-to-coast investigator network provides consistent service quality across all 50 states with centralized case management coordination.