Business Details
39 Years
experience
Your Independent Pharmacy Benefit Manager in Milwaukee, WI
Serve You Rx has been an independent, privately held pharmacy benefit manager (PBM) since 1987. Our 40-year history of independence enables unparalleled flexibility in delivering tailored, cost-effective pharmacy benefit solutions. We prioritize client-centric partnerships with brokers, TPAs, consultants, and captives, serving employers, government entities, and health systems nationwide. Our team's expertise ensures rapid implementation (30 days or less), unrestricted access to claims data, and validated pass-through contracts aligned with client objectives. We combine cutting-edge technology with dedicated account management and clinical programs to improve health outcomes while reducing drug spend.Our self-owned call center, mail pharmacy, and specialty pharmacy operations ensure direct control over service quality. With a 98% client renewal rate, we maintain straightforward pricing, customized plan designs, and consultative clinical support. Our executive leadership team brings decades of industry experience, including pharmacy licensure and compliance expertise, to deliver innovative solutions that address complex pharmacy benefit challenges.
Services
Specialty Drug Management
Opioid Risk Management
Diabetes Care Programs
Clinical Trend Analysis
Prior Authorization Support
Formulary Management
MAC Pricing Compliance
Step Therapy Programs
Compound Medication Review
Biosimilar Substitution Programs
Details
- Year established: 1987
Highlights and features
- We implement new client groups in 30 days or less
- Our validated pass-through contracts ensure transparent pricing
- We maintain a 98% client renewal rate industry-leading satisfaction
- Our self-owned pharmacies ensure service quality control
- Our executive team includes licensed pharmacists and compliance experts
What people say
Service exceeds expectations
Makes job easier
Unparalleled implementation
Steadfast client focus
Proven partnerships
Services
Specialty Drug Management
Our specialty drug management program addresses high-cost, complex medications through dedicated clinical support and network optimization. We implement cost-containment strategies while ensuring patient access to critical therapies. Our program includes specialized prior authorization processes and adherence monitoring for improved treatment outcomes.
Opioid Risk Management
This program combines clinical protocols and prescription monitoring to address opioid use responsibly. We provide utilization reviews, dosage optimization guidance, and alternative therapy recommendations while maintaining compliance with state and federal regulations for safer pain management practices.
Clinical Trend Analysis
Our analytics platform delivers actionable insights into prescription patterns and cost drivers. We offer customized reporting tools that track medication adherence, identify savings opportunities, and forecast pharmacy benefit trends to support data-driven decision-making for health plans and employers.
Formulary Management
We develop evidence-based formularies balancing clinical effectiveness and cost efficiency. Our approach includes therapeutic substitution programs, step therapy protocols, and biosimilar adoption strategies to optimize medication coverage while controlling pharmacy spend for plan sponsors.
Prior Authorization Support
Our streamlined prior authorization system reduces administrative burdens through automated workflows and clinical decision support tools. We maintain compliance with regulatory requirements while expediting approvals for non-formulary medications through our integrated ePA portal and dedicated pharmacy team.
People
Justin Jasniewski
Chief Executive Officer
Justin provides strategic leadership for Serve You Rx, focusing on innovation and client empowerment. With decades of PBM experience, he champions flexible solutions that challenge industry norms while maintaining commitment to quality pharmacy care and operational excellence.
Ted Boylan
President
As President and licensed pharmacist, Ted oversees clinical operations and compliance. He combines pharmacy expertise with strategic vision to develop solutions that improve client outcomes while navigating complex regulatory requirements in pharmacy benefit management.
Dustin Conrad
Chief Growth Officer
Dustin leads growth initiatives with 20+ years in employee benefits. He focuses on expanding market reach while maintaining client-centric values, leveraging industry expertise to develop innovative PBM solutions that address evolving healthcare challenges for brokers and TPAs.
Heather Dilmore
Vice President of Operations
Heather directs benefit coding and clinical operations with 20 years of pharmacy experience. She emphasizes team development and patient care optimization, ensuring operational excellence in member services and clinical program implementation across all pharmacy benefit functions.
Cindy Ten Pas
Vice President of Compliance
Cindy oversees regulatory affairs with 20+ years of legal compliance expertise. She ensures adherence to pharmacy regulations while developing flexible compliance solutions that address client-specific needs, maintaining ethical standards in all pharmacy benefit management practices.
Questions
What makes Serve You Rx different from other PBMs?
Our independence enables unmatched flexibility with rapid implementation (30 days or less) and client-centric solutions tailored to brokers, TPAs, and consultants.
Do you offer specialty pharmacy services?
Yes, we provide comprehensive specialty drug management with dedicated clinical support and network optimization for complex medication therapies.
How do you help control pharmacy costs?
We combine formulary optimization, biosimilar adoption programs, and clinical trend analysis to reduce drug spend while maintaining quality care.
What clinical programs do you offer?
Our programs include opioid risk management, diabetes care initiatives, and adherence monitoring solutions designed to improve health outcomes.
Can you support small to mid-sized clients?
Yes, our scalable solutions specifically address mid-market needs with customized pricing models and dedicated account management resources.
Do you provide electronic prior authorization?
Yes, our integrated ePA portal streamlines the prior authorization process for providers through the SureScripts network.
