Business Details
23 Years
experience
Trusted Property Management Services
Banner Property Management is a family-owned company built on core values of respect, integrity, innovation, and dedication. We prioritize people in every aspect of our operations, fostering strong relationships with residents, employees, and investors. Our mission is to deliver superior service through a service-forward approach, combining technology and training to enhance living experiences. With decades of industry expertise, we manage residential communities across multiple states, emphasizing thoughtful design, reliable maintenance, and 24/7 online support. Our team of seasoned professionals is committed to operational excellence, community development, and continuous improvement.We believe housing is deeply personal, and our hands-on leadership style ensures every community reflects our commitment to quality. From budgeting and compliance to resident engagement, we provide tailored solutions that meet the unique needs of each property. Our culture of innovation drives us to adopt new technologies that streamline processes and improve efficiency. As a trusted partner, we empower employees through growth opportunities and prioritize transparency in all interactions. With a legacy of service since 2003, we remain dedicated to building vibrant, well-managed communities that residents are proud to call home.
Services
Property Management
Residential Rentals
Maintenance Services
Online Support
Community Development
Details
- Year established: 2003
Highlights and features
- We offer 20+ years of multifamily management expertise with a personalized approach.
- Our team provides 24/7 online support for payment and maintenance needs.
- We implement innovative technologies to enhance living experiences and efficiency.
- Our service-forward philosophy prioritizes resident satisfaction and community development.
- We maintain a hands-on leadership style with dedicated regional managers nationwide.
Services
Property Management
Banner Property Management offers end-to-end property management services, overseeing multifamily communities with expertise in budgeting, compliance, and resident relations. Our team ensures operational efficiency while maintaining high occupancy rates and property value. We combine hands-on leadership with technology-driven solutions to deliver exceptional service.
Residential Rentals
We manage residential rental communities designed for comfort and convenience, featuring modern amenities and strategic locations. Our leasing specialists provide personalized support to match residents with their ideal living spaces. From market-rate units to new construction lease-ups, we prioritize resident satisfaction and community engagement.
Maintenance Services
Our maintenance teams ensure properties remain in optimal condition through proactive upkeep and timely repairs. With regional managers overseeing operations, we address issues efficiently while maintaining safety and compliance standards. We utilize technology to streamline service requests and track project progress.
Online Support
Residents access 24/7 online support for payments, maintenance requests, and account management through our AI-powered portals. This system enhances communication efficiency while providing real-time updates on service status. We continuously improve digital tools to simplify resident interactions and improve transparency.
Community Development
We focus on creating vibrant communities through strategic development and capital improvement projects. Our directors oversee budget planning, construction oversight, and policy development to enhance property value. By fostering collaborative cultures, we improve resident satisfaction and staff performance across managed communities.
People
Cheryl Brock
President
Cheryl Brock leads Banner Property Management with 20+ years in multifamily management. She oversees operations, compliance, and revenue strategies, leveraging expertise in leasing, budgeting, and team development since joining Banner in 2003.
Lindsey Colby
Vice President of Operations & Marketing
Lindsey Colby directs operations and marketing with 16+ years in multifamily management. She develops training programs, updates marketing systems, and serves on the Chicagoland Apartment Association's Legislative Committee since joining Banner in 2008.
Brian Gibbons
Regional Manager
Brian Gibbons manages Banner's Arizona, Texas, Missouri, Ohio, and North Carolina portfolios. With property management experience since 2010, he progressed from Leasing Consultant to Regional Manager in 2021, focusing on operational efficiency.
Jose Napoles
Regional Manager
Jose Napoles oversees Illinois and Wisconsin communities with 15+ years in multifamily operations. His expertise includes budgeting, tenant relations, and strategic management, previously serving as Area Manager at Atlantic Residential before joining Banner.
Mary Sullivan
Vice President of Human Resources
Mary Sullivan directs HR functions with 26 years in banking and property management. Certified by SHRM and HRCI, she develops HR strategies, compliance programs, and employee training initiatives to support Banner's workforce development goals.
Questions
What services does Banner Property Management offer?
We provide comprehensive property management services including maintenance, online support, community development, and resident engagement for multifamily communities.
Do you offer 24/7 maintenance support?
Yes, we provide 24/7 online support for maintenance requests and payment processing through our resident portals.
In which states do you manage properties?
We manage communities in Wisconsin, Arizona, Illinois, Texas, Missouri, Ohio, and North Carolina.
What makes Banner different from other property managers?
Our family-owned approach combines personalized service, innovative technology, and hands-on leadership to prioritize resident satisfaction.
