Business Details
12 Years
experience
Your Trusted Partner for Contact Center Integration Solutions
Founded in 2014, CDC Software has established itself as a premier provider of integration solutions for contact centers and customer relationship management systems. Our cloud-based iPaaS platform delivers real-time, event-driven connections between telephony systems, CRMs, and other critical business systems, enabling companies to enhance customer experience while improving agent productivity. With deployments in weeks rather than months, our prebuilt connectors for leading platforms like Zendesk, Salesforce, and Cisco reduce integration time and costs by up to 90%.Our team of contact center and IT leaders brings decades of combined experience to every project, ensuring reliable, scalable solutions trusted by organizations across six continents. We maintain a profitable, privately held structure while continuously innovating our core product to meet evolving industry needs.
Services
Contact Center Integration
CRM Integration
Telephony System Integration
Cloud-Based iPaaS Platform
Custom Connector Development
Details
- Year established: 2014
Highlights and features
- We deliver integrations 10x faster than custom code with prebuilt connectors
- Our platform supports hybrid cloud/on-premise deployments for flexible implementation
- Proven success with Fortune 1000 clients across six continents
- Cost-effective solution with 80% lower lifetime ownership costs
- Dedicated professional services team with contact center experts
Services
Contact Center Integration
Our integration platform connects telephony systems with CRMs to deliver real-time caller information to agents before answering. This automated solution reduces manual data entry while improving first-call resolution rates. Deployed in cloud, on-premise, or hybrid environments, it supports major platforms like Zendesk, Salesforce, and Cisco systems.
CRM Integration
Automate synchronization between CRM platforms and telephony systems to maintain accurate customer records. Our solution enables real-time updates of user profiles, service history, and call metrics. Prebuilt connectors ensure seamless integration with leading CRM solutions without requiring custom coding.
Cloud-Based iPaaS Platform
Our cloud-native platform provides event-driven architecture for connecting contact center technologies. It features centralized logging, decoupled architecture for connector reuse, and agile integration capabilities. The solution supports rapid deployment while maintaining enterprise-grade reliability for thousands of concurrent users.
Custom Connector Development
Professional services for creating custom connectors when prebuilt options don't meet specific requirements. Our experts develop specialized integrations for unique telephony systems or business applications while maintaining compatibility with our core platform architecture.
Professional Services
Expert guidance for deploying and configuring integration solutions. Services include system analysis, connector customization, softphone implementation, and ongoing technical support. Available as hourly consulting or fixed-cost projects to ensure successful implementation.
Questions
How quickly can CDC Software's integration be deployed?
Typical deployments complete in weeks rather than months using our configuration-based approach with prebuilt connectors.
What makes CDC's integration more cost-effective than custom solutions?
Our platform reduces lifetime costs by 80% through reusable connectors that simplify maintenance during system upgrades.
Do you offer professional services for custom integration needs?
Yes, our professional services team provides custom connector development and implementation support starting at $175/hour.
Is CDC Software suitable for both large enterprises and SMBs?
Our scalable solution serves organizations of all sizes across six continents, from Fortune 1000 companies to growing SMBs.
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