Business Details
45 Years
experience
Emergency
services
Trusted Office Equipment & Solutions Provider in the Southeast
Founded in 1981 by Keith Allison, Baker Office Solutions has grown into the largest independent dealer of office automation equipment in the Southeast. With over 40 years of experience, we serve all 100 counties of North Carolina and parts of South Carolina, Georgia, Tennessee, and Virginia. Our commitment to innovation, quality, and customer service has earned us recognition as one of Inc. Magazine's fastest-growing companies and a Business North Carolina Top 125 Private Company. We partner with leading manufacturers like HP, Konica Minolta, and Ricoh to deliver cutting-edge technology solutions. Our team of 250+ employees and 91 trained technical support staff ensures seamless delivery, installation, and maintenance of equipment.We guarantee 98% uptime, quarterly account reviews, and customized billing for multiple locations. Our mission is to provide superior technology products and exceptional service, allowing customers to focus on their core business. We prioritize community involvement through philanthropy and support for local causes. Our 2-hour average response time and 93.69 NPS score reflect our dedication to client satisfaction. As a family-owned business, we continue to uphold the values of integrity and innovation established at our founding.
Services
Multifunction Printers
Production Print Systems
Unified Communications
Document Management
Managed Print Services
Cloud Solutions
Network Check-Ups
Electronic Faxing
Capture Software
Details
- Year established: 1981
Highlights and features
- 40+ years of experience serving Southeast businesses
- 2-hour average response time for technical support
- 93.69 NPS score for customer satisfaction
- Live customer service representatives available
- Serves 166 counties across five states
Associations and certifications
- HP Premier Managed Print Partner
- Konica Minolta Pro-Tech
- Ricoh RFG Circle of Excellence
What people say
Great experience with delivery
Seamless and professional setup
Live person on the phone
Outstanding service today
98% uptime guarantee
Services
Managed Print Services
Our Managed Print Services (MPS) optimizes office equipment and document workflows to control costs and improve productivity. We handle maintenance, supplies, and equipment management across multiple locations. With automated meter reading and backup machines, we ensure 98% uptime and minimal downtime for businesses.
Document Management
Systel's document management solutions integrate with existing networks to streamline information flow. Our software solutions reduce paper usage, improve document security, and enhance collaboration across departments. Quarterly reviews ensure systems adapt to evolving business needs while maintaining compliance with industry standards.
Production Print Systems
Our production print systems deliver high-volume, professional-grade prints with consistent quality. Designed for commercial and corporate environments, these systems handle complex printing needs while reducing operational costs. Specialized features include variable data printing and automated finishing options.
Unified Communications
Cloud-based communication solutions keep teams connected across devices and locations. Our digital phone systems enable seamless collaboration through voice, video, and messaging platforms. Features include mobile integration, call analytics, and scalable solutions for growing businesses.
Network Check-Ups
Our comprehensive network assessments identify infrastructure issues and optimize technology performance. Technicians evaluate all connected devices and software to resolve latency problems and improve system reliability. This service forms the foundation for customized cloud and IT solutions.
People
Keith Allison
Chairman
Founder of Baker Office Solutions in 1981, Keith Allison led the company's growth from a small dealership to a multi-million dollar enterprise. Now serving as Chairman, he continues to guide strategic direction while mentoring the next generation of leadership in his daughters.
Questions
What office equipment solutions do you offer?
We provide multifunction printers, production print systems, managed print services, document management software, unified communications, and cloud solutions tailored to business needs.
Do you serve businesses outside North Carolina?
Yes, we serve all 100 counties in North Carolina plus parts of South Carolina, Georgia, Tennessee, and Virginia.
How quickly do you respond to service requests?
Our average response time is 2 hours for technical support requests during business hours.
What makes your company different from competitors?
We combine 40+ years of experience with manufacturer partnerships, 91 trained technicians, and a 93.69 NPS score for customer satisfaction.
Do you offer managed IT services?
Yes, we provide document management solutions, network check-ups, and cloud services to optimize business technology infrastructure.
