Business Details
50+ Years
experience
Emergency
services
Your Trusted 24/7 Answering Service Partner
Founded in 1923, Hello has pioneered the answering service industry with a legacy of innovation and personalized service. Our journey began in Richmond, Virginia, where we revolutionized communication by connecting doctors with patients after hours. Over a century, we expanded our expertise to serve diverse industries including healthcare, property management, and legal services. Our commitment to blending cutting-edge technology with human touch ensures businesses nationwide receive reliable, 24/7 support.With HIPAA-compliant solutions, secure messaging, and customizable call handling, we empower clients to maintain professionalism and efficiency. Recognized for excellence, including industry awards and certifications, we remain a trusted partner for businesses prioritizing customer satisfaction and operational excellence.
Services
Telephone Answering
Medical Answering
Property Management
Call Center
Voicemail
Secure Messaging
24/7 Support
HIPAA Compliance
Appointment Scheduling
Overflow Call Handling
Details
- Year established: 1923
Highlights and features
- We offer 100+ years of experience in customized answering solutions.
- Our HIPAA-compliant services ensure secure handling of sensitive information.
- U.S.-based agents provide personalized, professional call handling.
- Custom scripting aligns with your brand's voice and workflows.
- 24/7 emergency dispatch services ensure uninterrupted support.
Services
Telephone Answering
Our 24/7 live answering services ensure businesses never miss critical calls. Trained agents handle inquiries, schedule appointments, and route urgent calls, maintaining brand consistency. Ideal for medical offices, property managers, and growing businesses needing reliable communication.
Medical Answering
HIPAA-compliant medical answering services provide round-the-clock patient support. We manage emergency dispatch, appointment scheduling, and secure message delivery, ensuring healthcare providers maintain compliance and patient trust through professional, timely communication.
Secure Messaging
HIPAA-compliant secure messaging replaces outdated pagers with encrypted mobile communication. Features include delivery confirmation, two-way messaging, and device-to-device connectivity, ensuring data protection and efficient team coordination for healthcare and legal industries.
Call Center
Scalable call center solutions handle high-volume inquiries, order processing, and appointment scheduling. Custom scripts and real-time reporting ensure brand alignment, supporting businesses during peak seasons or long-term growth with U.S.-based agents.
Voicemail Services
Customizable voicemail systems offer secure message storage, voicemail-to-email transcription, and 24/7 access. Ideal for solo practitioners and businesses needing professional after-hours communication with compliance for sensitive industries.
Questions
What industries do you serve?
We specialize in healthcare, property management, legal, and real estate industries, offering tailored communication solutions for each sector's unique needs.
Are your services HIPAA-compliant?
Yes, our medical answering and secure messaging services meet HIPAA and HITECH compliance standards for secure patient information handling.
How does your pricing work?
We offer a $47/month starter plan or customizable solutions. No hidden fees—pricing aligns with your specific service requirements and call volume.
Can I customize call handling protocols?
Yes, we follow your custom scripts, call routing preferences, and branding guidelines to ensure seamless integration with your business operations.
Do you offer emergency dispatch services?
Yes, our 24/7 emergency dispatch protocols ensure urgent calls are routed immediately to on-call personnel with detailed documentation.
How do you ensure service reliability?
With 99.99% annual uptime certification and U.S.-based agents, we guarantee consistent, professional support through advanced technology and rigorous quality standards.
