Business Details
44 Years
experience
Your Trusted Jewelry Experts in El Paso, TX
For over four decades, Susan Eisen Fine Jewelry & Watches has evolved from a modest jewelry and art gallery into a prominent force in the jewelry industry. Our expertise spans bridal and engagement jewelry, diamond selection, custom design, and comprehensive appraisal services. We pride ourselves on delivering personalized attention to every client, whether through walk-in consultations or private appointments with our Master Gemologist Appraiser.Our El Paso showroom operates Tuesday through Saturday with extended weekday hours, while our Austin office accommodates clients by appointment. With a legacy built on trust and craftsmanship, we remain committed to community engagement and maintaining the highest standards of quality control in all our services.
Services
Bridal Jewelry
Engagement Rings
Diamond Sales
Jewelry Repair
Appraisals
Watch Maintenance
Custom Design
Consignment Services
Insurance Consultation
Vintage Jewelry
Details
- Year established: 1982
Highlights and features
- We offer custom jewelry design services tailored to your unique style
- Our Accredited Gem Laboratory ensures precise valuations
- With over 43 years of experience in the jewelry industry
- We provide private appointments with certified gemology experts
- Our Texas-based team understands local market preferences
Associations and certifications
- Accredited Gem Laboratory
- Master Gemologist Appraiser
What people say
Love my new setting
Expert appraisals
Custom design excellence
Professional staff
Quality craftsmanship
Services
Custom Jewelry Design
Our master designers create one-of-a-kind pieces tailored to your personal style. Using advanced CAD technology and traditional craftsmanship, we transform your vision into wearable art. Clients receive personalized consultations to ensure every detail meets their expectations.
Diamond Appraisals
Accredited gemologists provide precise diamond and jewelry valuations for insurance, estate planning, or resale purposes. Our certified laboratory uses industry-standard equipment to assess quality characteristics and market value.
Engagement Rings
We offer an extensive selection of engagement rings from renowned designers like Benchmark and Gabriel. Our experts guide couples through diamond selection, setting options, and customization to create meaningful symbols of commitment.
Watch Repair
Our skilled technicians service luxury watches including Rolex, Philip Stein, and TechnoMarine. From battery replacements to complex mechanical repairs, we maintain original manufacturer standards using authentic parts and specialized tools.
Jewelry Repair
We restore damaged jewelry through soldering, stone setting, and polishing services. Our craftsmen handle precious metals and delicate pieces with care, preserving both structural integrity and aesthetic value for heirloom and contemporary pieces.
Questions
What bridal jewelry services do you offer?
We provide complete bridal solutions including engagement rings, wedding bands, and anniversary jewelry from top designers like Benchmark and Gabriel.
Can you repair vintage jewelry pieces?
Yes, our skilled artisans specialize in restoring antique and vintage jewelry while maintaining original design integrity and craftsmanship standards.
Do you offer watch repair services?
We service luxury watches including Rolex, Philip Stein, and TechnoMarine with genuine parts and manufacturer-approved repair techniques.
How do jewelry appraisals work?
Our accredited gemologists examine pieces using professional equipment, then provide detailed reports with market value assessments for insurance or resale purposes.
Can I schedule a private consultation?
Yes, we offer private appointments with our Master Gemologist Appraiser at both El Paso and Austin locations for personalized service.
What payment methods do you accept?
We accept major credit cards, bank transfers, and cash payments for all jewelry purchases and services at our Texas locations.
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