Business Details
26 Years
experience
Emergency
services
Trusted Pet Resorts for Boarding, Daycare & Grooming
Pet Suites has been a trusted leader in pet care for over 25 years, dedicated to providing exceptional services for dogs and cats. Founded in 2000 in Erlanger, Kentucky, by Joe and Tracy Mason, our mission began with creating a safe, loving environment for pets when their owners travel. Today, we operate over 90 locations across 23 states, offering boarding, daycare, grooming, and training services in modern facilities designed for comfort and safety. Our team of passionate professionals delivers personalized care, ensuring every pet feels at home with spacious play yards, water features, and unique play structures.We prioritize trust through genuine care, expert service, and a commitment to meeting each pet's unique needs. With a focus on innovation, we introduced a mobile app for 24/7 booking convenience, enhancing accessibility for pet parents. Our loyalty program rewards frequent visitors, reflecting our gratitude for the community that has supported us for decades. We remain steadfast in our original promise: to love and care for pets as if they were our own. As we continue growing, our passion for pets and dedication to excellence remain unwavering, ensuring memorable experiences for both pets and their families.
Services
Pet Boarding
Dog Daycare
Pet Grooming
Pet Training
Mobile Booking
Details
- Year established: 2000
Highlights and features
- We offer 25+ years of specialized expertise in pet care services.
- Our resorts feature premium amenities like spacious play yards and water features.
- We provide personalized service tailored to each pet's unique needs.
- Our team consists of certified pet care professionals with extensive experience.
- We operate over 90 locations nationwide for maximum convenience.
Services
Pet Boarding
Our pet boarding service provides a safe, comfortable home-away-from-home for dogs and cats. With climate-controlled accommodations, personalized playtime, and 24/7 supervision, pets enjoy spacious suites and regular exercise in our secure play yards. We cater to individual dietary needs and offer special care for senior or medical-case pets.
Dog Daycare
Dog daycare offers supervised socialization and exercise in our large indoor/outdoor play areas. Trained staff monitor group activities to ensure safety, while water features and play structures provide mental stimulation. Dogs receive regular breaks and health checks throughout the day to maintain their well-being and energy levels.
Pet Grooming
Professional grooming services include bathing, coat trimming, nail clipping, and ear cleaning using premium products. Our groomers customize services to each pet's breed and coat type while prioritizing comfort through gentle handling techniques. Appointments ensure individualized attention for a stress-free experience.
Pet Training
We offer obedience training and behavior modification programs for dogs of all ages. Certified trainers use positive reinforcement methods to teach basic commands, leash manners, and social skills. Sessions can be customized for specific needs like separation anxiety or housebreaking challenges.
Mobile Booking
Our mobile app enables 24/7 booking of services through the Gingr platform. Pet parents can reserve stays, schedule daycare visits, or book grooming appointments instantly using personalized invite codes. The system provides real-time availability updates and instant confirmation notifications for convenience.
People
Joe Mason
Co-Founder
Co-founded Pet Suites in 2000 after identifying the need for quality pet care during personal travels. Transformed a single resort concept into a nationwide network while maintaining core values of pet safety and personalized service.
Tracy Mason
Co-Founder
Co-founder with 25+ years of experience in pet care services. Instrumental in developing the company's personalized service model and creating safe, engaging environments that reflect her passion for animal welfare.
Questions
What services does PetSuites offer for pets?
We provide boarding, daycare, grooming, and training services for dogs and cats in modern facilities with premium amenities.
How can I book services for my pet?
Download the Gingr for Pet Parents app, enter invite code 494259, register with your email, and start booking instantly.
Are there special accommodations for pets with medical needs?
Yes, our staff is trained to administer medications and provide special care for pets with medical conditions or senior needs.
How does the loyalty program work?
Earn rewards through our loyalty program by spending on services - the more you spend, the more you earn in return benefits.
What safety measures are in place for pets?
We maintain secure play areas, conduct regular health checks, and provide 24/7 supervision with trained professionals in all our locations.
