Business Details
40 Years
experience
Trusted Debt Collection and Subrogation Services in Bothell, WA
National Service Bureau has been a trusted leader in subrogation and debt collection since 1986, delivering tailored solutions that prioritize ethical practices, innovation, and client success. Our expertise spans industries including healthcare, commercial finance, and transportation, with a focus on maximizing revenue recovery while maintaining strict compliance with legal and regulatory standards. We combine proven methodologies with advanced technology to streamline workflows, reduce inefficiencies, and improve financial performance for businesses of all sizes. Our team of experienced professionals provides 24/7 portal access for transparency, ensuring clients maintain control over their accounts while we handle collections.Recognized for our CCAoA certification and SOC 1/SOC 2 compliance, we are committed to upholding the highest standards of data security and operational integrity. With a client-centric approach, we have recovered millions in delinquent receivables for businesses nationwide, fostering long-term partnerships built on trust and measurable results. Our dedication to workforce diversity and supplier inclusion further strengthens our ability to serve clients with innovative, ethical solutions that drive growth and protect brand reputation.
Services
Subrogation
1st Party Collections
3rd Party Collections
Recovery Strategies
Compliance Services
Details
- Year established: 1986
Highlights and features
- We offer 38+ years of experience in ethical debt recovery and subrogation.
- Our team provides 24/7 portal access for real-time account tracking.
- We maintain SOC 1/SOC 2 and PCI DSS compliance for data security.
- Our CCAoA certification demonstrates commitment to industry excellence.
- We serve 10+ industries with customized recovery strategies and compliance expertise.
Associations and certifications
- SOC 1
- SOC 2
- PCI DSS
- CCAOA
What people say
Professional staff
Real time tracking
Exceeded expectations
Outstanding performance
Echelon above the rest
Services
Subrogation
Our subrogation services recover third-party claims from auto accidents to property damage with thorough, compliant processes that require minimal client involvement. We leverage legal expertise and advanced technology to ensure maximum recovery while protecting client relationships and brand reputation. Our team handles outreach, negotiation, and resolution, providing real-time tracking for transparency.
1st Party Collections
This service offers early-stage collections that integrate seamlessly with client workflows and customer care standards. We provide hands-off support for recovering delinquent receivables through professional outreach and customized payment plans. Our approach maintains client-brand integrity while reducing write-offs and improving cash flow through proven recovery strategies.
3rd Party Collections
Our third-party collections deliver comprehensive revenue recovery solutions designed to protect client brands while maximizing returns. We combine empathy-driven communication with legal compliance to resolve accounts efficiently. The service includes credit reporting, legal action when necessary, and detailed reporting to ensure clients stay informed throughout the recovery process.
Compliance Services
We ensure all recovery efforts meet legal, regulatory, and data security standards through rigorous compliance practices. Our SOC 1/SOC 2 certifications and PCI DSS compliance guarantee secure handling of sensitive information. Regular audits and staff training maintain adherence to industry best practices, protecting client reputations and ensuring long-term trust.
Recovery Strategies
Our customizable recovery strategies address unique client needs across industries. We analyze account specifics to develop targeted approaches that blend technology with human expertise. From initial contact to resolution, our strategies prioritize professionalism and cooperation, using credit reporting or legal steps only when necessary to secure successful outcomes.
People
Dave Conyers
CEO
Dave Conyers leads NSB with decades of industry experience, driving strategic growth and maintaining the company's commitment to ethical debt recovery since its founding in 1986.
Brandon Conyers
COO
Brandon Conyers oversees daily operations at NSB, ensuring efficient service delivery and compliance with regulatory standards while supporting the company's expansion into new markets.
David Conyers
CFO
David Conyers manages NSB's financial strategy, focusing on sustainable growth and maintaining the company's strong financial position through prudent resource allocation and risk management.
Sarah Davis
Executive Vice President
Sarah Davis directs NSB's client relations and business development, leveraging her extensive industry knowledge to strengthen partnerships and expand service offerings across diverse sectors.
Carlos Santiago
Operations Manager
Carlos Santiago manages NSB's operational efficiency, ensuring seamless execution of recovery processes while maintaining high standards of client service and team performance.
Questions
How do I make a payment?
Payments can be made online with your account number, via phone at (800) 798-1674, or by mail to PO Box 747, Bothell, WA 98041.
How do I find my account number?
Your account number appears in the top right corner of NSB letters labeled as 'Reference' or 'NSB ID Number'. Call (800) 798-1674 if you need assistance.
What payment types do you accept?
We accept Visa, Mastercard, American Express, checks, money orders, and bank transfers. Include your account number on all payments.
Can I make payment arrangements?
Many accounts qualify for payment plans. Call (800) 798-1674 to discuss customized arrangements with a customer service representative.
Are bilingual representatives available?
Yes, Spanish-speaking support is available at (206) 347-3093 or by selecting extension 615 when calling (800) 798-1674.
How do I upload files to my client account?
Log in to the NSB client portal, select 'Batch Accounts', complete the template with invoices, and submit. Confirm submission via the 'List Batch' option.
