Business Details
24 Years
experience
Expert Fitness Equipment Repair & Maintenance Services in DFW
Service First is a woman-owned business with Woman Owned and HUB certification since 2010, serving the Dallas-Fort Worth (DFW) area and beyond. Our team of certified, trained, and professional technicians specializes in fitness equipment diagnostics, repairs, and preventative maintenance. With over 30 years of combined experience, we service commercial and residential clients across a 200-mile radius, including universities, hospitals, gyms, and residential facilities. We partner with industry-leading manufacturers like Precor, Life Fitness, and Cybex to ensure high-quality parts and service. Our 30-day labor warranty reflects our commitment to excellence, while our responsive communication and preventative maintenance programs minimize downtime.Owned by Leah Wheeler since 2010, we prioritize customer satisfaction through personalized service, transparent pricing, and a family-oriented team culture. Our technicians undergo background checks and drug testing, ensuring reliability and professionalism. We pride ourselves on being the largest fitness equipment service provider in the DFW area, with a track record of turning first-time clients into long-term partners through exceptional service and expertise.
Services
Fitness Equipment Repair
Preventative Maintenance
Diagnostics Service
Treadmill Repair
Elliptical Repair
Bike Repair
Strength Equipment Maintenance
Commercial Gym Service
Residential Fitness Repair
Manufacturer-Certified Repairs
Details
- Year established: 2002
Highlights and features
- 30-day labor warranty on all repairs for peace of mind.
- Certified technicians with 530 years of industry experience.
- Fast response times and transparent communication throughout service.
- Factory-trained experts servicing all major fitness equipment brands.
- Woman-owned business prioritizing personalized, family-driven service.
Associations and certifications
- Woman Owned
- HUB Certification
What people say
Excellent service
Knowledgeable technicians
Prompt responses
Reliable repairs
Professional staff
Services
Fitness Equipment Repair
We repair all types of fitness equipment, including treadmills, ellipticals, bikes, and strength machines. Our certified technicians diagnose issues and use manufacturer-approved parts for lasting solutions. Services include belt replacements, motor repairs, and electronics troubleshooting, ensuring your equipment operates safely and efficiently.
Preventative Maintenance
Our preventative maintenance plans extend equipment lifespan and reduce breakdowns. Technicians perform lubrication, belt adjustments, component inspections, and cleaning per manufacturer guidelines. Regular visits ensure optimal performance, lower repair costs, and compliance with warranty requirements for commercial and residential clients.
Diagnostics Service
We offer free diagnostics for first-time commercial customers, identifying issues like motor failures or console errors. Our technicians provide detailed quotes for repairs, using high-quality aftermarket or OEM parts. This service minimizes downtime and ensures accurate, cost-effective solutions for urgent equipment failures.
Treadmill Repair
Specialized treadmill repairs include belt alignment, deck replacement, and motor controller fixes. Our team addresses common issues like slipping belts or error codes, restoring functionality with a 30-day labor warranty. We service all brands, from home treadmills to commercial-grade machines in gyms and facilities.
Manufacturer-Certified Repairs
As a certified provider for brands like Precor, Life Fitness, and Cybex, we adhere to strict manufacturer standards. This ensures repairs meet safety and performance benchmarks, preserving warranties. Our technicians receive ongoing training to handle advanced diagnostics and complex repairs for the latest fitness equipment models.
People
Leah Wheeler
Owner
Leah Wheeler has over 20 years of fitness industry experience. She owns Service First since 2010, managing operations, customer relations, and technical oversight. Her leadership emphasizes customer satisfaction and team collaboration.
Hoss Maass
Inside Operations Director
Hoss Maass, former owner and field technician, leads office operations with 7+ years at Service First. He manages technicians, provides phone support, and ensures quality control, leveraging 20+ years of equipment expertise.
Craig Scudder
Field Operations Director
Craig Scudder directs field operations with 4+ years of service. A fitness industry veteran since 1982, he oversees technician growth and service standards, ensuring timely, expert repairs across the DFW region.
Lucas Blasio
Senior Technician
Lucas Blasio, a senior tech since 2010, specializes in equipment diagnostics and repairs. With 22 years of industry experience, he trains staff and ensures adherence to manufacturer guidelines during complex service calls.
Branden Collins
Senior Technician
Branden Collins, a senior technician since 2016, focuses on advanced repairs and staff training. His expertise in treadmill and elliptical systems ensures efficient fixes, earning recognition for technical excellence and customer care.
Questions
What types of fitness equipment do you service?
We service all cardio and strength equipment, including treadmills, ellipticals, bikes, steppers, and strength machines from brands like Precor, Life Fitness, and Cybex.
Do you offer preventative maintenance plans?
Yes, we provide customized preventative maintenance programs with quarterly or monthly visits to lubricate parts, inspect components, and ensure optimal equipment performance.
Are your technicians certified?
Our technicians are factory-trained, certified, and undergo background checks. We partner with manufacturers to ensure adherence to industry standards and warranty compliance.
What areas do you serve?
We service the Dallas-Fort Worth metroplex and surrounding areas within a 200-mile radius, including Abilene, Austin, Longview, and Durant, Oklahoma.
Do you provide warranties on repairs?
Yes, all repairs include a 30-day labor warranty. We guarantee our work and will readdress any issues at no additional cost during this period.
