Business Details
36 Years
experience
Emergency
services
Your Trusted 24/7 Call Center Partner
Map Communications has been delivering customized call-answering solutions since 1990, combining cutting-edge technology with human expertise to ensure seamless client interactions. As an employee-owned company, we prioritize accountability and precision, with U.S.-based agents trained to represent brands authentically. Our HITRUST certification underscores our leadership in secure, HIPAA-compliant communications, serving industries ranging from healthcare to legal services. We integrate with major CRMs like Salesforce and HubSpot, offering real-time reporting and scalable solutions for businesses of all sizes. Our 24/7 coverage eliminates hold music and automated menus, ensuring every call reflects our clients' brand values.With flexible pricing models and a focus on reducing administrative burdens, we help organizations convert leads into actionable outcomes. Our custom scripts and Zapier integrations adapt to unique workflows, while intuitive dashboards provide actionable insights. Client testimonials highlight our reliability, responsive support team, and ability to maintain compliance in regulated industries. This combination of technical capability and human-centric service has earned us trust from local businesses to Fortune 500 companies. We remain committed to innovation, as evidenced by our ongoing partnerships with leading technology platforms and continuous process improvements.
Services
Virtual Receptionist
Answering Services
Call Center Services
HIPAA-Compliant Support
CRM Integration
Details
- Year established: 1990
Highlights and features
- 24/7 U.S.-based agents with industry-specific training
- First answering service to achieve HITRUST certification
- Custom scripts built to match client workflows exactly
- Seamless integration with 1,000+ CRM tools via Zapier
- Employee-owned company ensures personal accountability
Associations and certifications
- HITRUST Certified
- HIPAA Compliant
What people say
Fantastic service
Professional manner
Improved efficiency
Responsive support
Seamless integration
Services
Virtual Receptionist
Our virtual receptionists provide 24/7 call coverage with customized scripts that mirror your brand voice. Agents handle appointment scheduling, lead qualification, and message routing while maintaining HIPAA compliance for healthcare clients. Every interaction is documented in real-time through our intuitive dashboard.
Answering Services
Designed for small businesses needing reliable call management without hiring full-time staff. Features include bilingual support, CRM integration, and lead filtering to reduce administrative workload. Our agents follow your specific protocols for call escalation and message delivery.
Call Center Services
Scalable call center solutions for high-volume operations include CRM integration, real-time analytics, and dedicated account management. Our U.S.-based agents handle customer service, order processing, and technical support with customized training specific to your industry.
HIPAA-Compliant Support
Secure call handling for medical practices and healthcare providers featuring HITRUST-certified protocols, encrypted data transmission, and specialized training for patient confidentiality. Services include appointment scheduling, prescription refill processing, and emergency call triage.
CRM Integration
Seamless integration with platforms like Salesforce, HubSpot, and Clio enables automatic contact updates, appointment scheduling, and lead tracking. Our Zapier compatibility connects to 1,000+ applications, while custom API solutions ensure complete workflow automation.
Questions
What industries do you serve?
We specialize in healthcare, legal, property management, and construction sectors while supporting businesses across 40+ industries including HIPAA-compliant environments.
How does the free trial work?
Our 7-day free trial requires no credit card and includes full service access with customized call scripts and dedicated account setup support.
Are your services HIPAA compliant?
Yes, we maintain HITRUST certification and implement encrypted communication channels, secure data storage, and specialized training for healthcare clients.
Can you integrate with my existing software?
We connect with 1,000+ platforms through Zapier, including Salesforce, HubSpot, and Google Workspace, with custom API solutions available for unique requirements.
How are calls priced?
Our pay-per-minute model starts at $0.98/minute with volume discounts and unlimited plans available, featuring transparent billing without hidden fees.
