Business Details
37 Years
experience
Trusted DOT Compliance Management Solutions
For over 35 years, Industrial Training Services (ITS) has been a trusted partner in operator qualification compliance for the energy industry. Founded in 1989 by Susan Sammons and Dr. Paul Lyons, our company pioneered OQ compliance management solutions that address DOT/PHMSA regulations 192 and 195. Our team brings 110+ combined years of industry expertise, delivering robust technologies like eWallet cards and field verification reports. We maintain a nationwide network of 60+ ITS-certified evaluators and proctors, ensuring clients meet regulatory requirements efficiently. Our family-owned culture emphasizes integrity, innovation, and personalized service, reflected in our transparent operations and client-centric approach.We actively support community initiatives, aligning our values beyond business. With a focus on continuous improvement, ITS partners with major energy companies to enhance OQ program effectiveness and defensibility. Our leadership team, including Susan Sammons and Stephanie Balmer, upholds a legacy of safety and compliance. By integrating advanced software platforms like ITS Live and mobile apps, we streamline compliance processes for clients across natural gas, liquids, and propane sectors. Our commitment to quality is evidenced by IACET-accredited training programs and proactive monitoring services that ensure evaluator/proctor adherence to standards.
Services
OQ Compliance Management
Evaluator Services
Proctor Services
Consulting
Training Solutions
Software Platforms
Details
- Year established: 1989
Highlights and features
- 35+ years of specialized OQ compliance expertise in the energy sector
- Nationwide network of 60+ ITS-certified evaluators and proctors
- IACET-accredited training programs for industry-standard certifications
- Proactive monitoring ensures evaluator/proctor adherence to compliance standards
- Family-owned commitment to integrity and client-focused service
Associations and certifications
- IACET
What people say
Trusted OQ compliance partner
Enhanced program defensibility
Nationwide evaluator access
Proactive monitoring
Industry-leading expertise
Services
OQ Compliance Management
ITS OQ Compliance Management simplifies adherence to DOT/PHMSA regulations 192 and 195. Our solutions streamline program implementation, evaluation verification, and audit readiness. Clients benefit from enhanced defensibility through field verification reports and eWallet technology. With 35+ years of industry expertise, we provide tools to mitigate risk and ensure safer job sites.
Evaluator Services
ITS Evaluator Services ensure OQ program effectiveness through vetted professionals. Our EPC Program trains evaluators to assess worker competencies against regulatory standards. Proactive monitoring via the EPM Program maintains quality control. This nationwide network of 60+ partners reduces downtime while enhancing compliance defensibility through standardized evaluations.
Proctor Services
ITS Proctor Services maintain integrity in OQ certification exams. Authorized proctors administer assessments using ITS platforms, ensuring adherence to compliance protocols. The EPC Program trains proctors in regulatory requirements, while the EPM Program conducts quality assurance checks. This structured approach protects program validity and supports audit-readiness for energy companies.
Consulting
ITS Consulting offers expert guidance on OQ program development and compliance strategies. Our 110+ years of combined industry experience informs customized solutions for program reviews, regulatory mock audits, and post-M&A alignment. We deliver actionable recommendations to enhance program effectiveness while maintaining adherence to evolving DOT/PHMSA standards.
Training Solutions
ITS Training Solutions include IACET-accredited programs for OQ professionals. The EPC Program certifies evaluators and proctors through hands-on training on ITS platforms and mobile apps. Annual reauthorization ensures ongoing proficiency. These programs equip energy companies with qualified personnel to maintain compliance and operational safety across natural gas, liquids, and propane sectors.
People
Susan Sammons
Founder
Susan Sammons co-founded ITS in 1989 after her family's experience with the 1937 New London School explosion. She pioneered OQ compliance solutions and led ITS until passing leadership to her children, establishing a legacy of safety-focused innovation in the energy sector.
Stephanie Balmer
Leadership Team
Stephanie Balmer, daughter of Susan Sammons, continues the family legacy as part of ITS leadership. With decades of experience, she upholds the company's mission to deliver safety-driven compliance solutions while maintaining its family-owned values and community commitment.
Questions
What compliance regulations does ITS specialize in?
ITS focuses on DOT/PHMSA regulations 192 and 195 for natural gas, liquids, and propane sectors, providing comprehensive OQ compliance management solutions.
How does ITS ensure evaluator/proctor quality?
ITS implements the EPC Program for training and the EPM Program for ongoing monitoring, maintaining a nationwide network of 60+ certified professionals through rigorous quality control measures.
Can ITS help with OQ program audits?
Yes, ITS offers audit-ready solutions and consulting services including regulatory mock audits, program reviews, and compliance gap analysis to enhance defensibility.
What training certifications does ITS offer?
ITS provides IACET-accredited EPC Program training for evaluators and proctors, offering CEUs for successful completion of its hands-on compliance-focused courses.
How does ITS support workforce qualification?
ITS enables workforce deployment through its nationwide AP Network, ensuring access to trained evaluators and proctors who verify workers' knowledge, skills, and abilities (KSAs).
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