Business Details
12 Years
experience
Trusted Private Investigation Services in Albuquerque
Universal Investigation Service approaches private investigation with a team of specialists, each bringing unique expertise to address complex challenges across industries. Our background research team leverages exclusive access to restricted information and industry contacts to deliver insights competitors cannot obtain. Founded by Glenn M. Thomas, a retired New Mexico State Police Commander with 23 years of investigative leadership, our firm combines law enforcement excellence with financial and medical industry specialization. We maintain strict impartiality, adhering to a rigorous Code of Conduct that ensures factual, unbiased reporting supported by comprehensive documentation. Our investigators, including former homicide supervisors and insurance fraud experts, utilize advanced surveillance technology and time-tested methodologies to uncover critical truths.With nationwide employment background capabilities and field services across New Mexico, we provide tailored solutions for legal, corporate, and individual clients. Our commitment to discretion and efficiency ensures sensitive matters receive meticulous attention while meeting tight deadlines. Errors and Omissions insurance protects clients throughout the investigative process, reinforcing our reputation for reliable, court-ready findings. We prioritize client collaboration, offering free case screenings to develop strategic approaches for fraud detection, risk management, and litigation support.
Services
Litigation Support
Background Investigations
Internal Investigations
Commercial Fraud Investigations
Claims Adjuster Services
Medical Malpractice Investigations
General Investigations
Details
- Year established: 2014
Highlights and features
- Our team includes former law enforcement commanders with 23+ years of investigative experience
- Nationwide employment background services with 3-5 business day turnaround
- Specialized financial and medical industry investigation expertise
- Impartial, court-ready reporting with comprehensive documentation
- Errors and Omissions insurance for client protection
Services
Litigation Support
Our litigation support services provide law firms with witness statements, accident reconstructions, and courtroom-ready evidence. Investigators with decades of trial experience collect and document physical evidence, conduct surveillance, and prepare detailed reports admissible in legal proceedings. Our team's law enforcement background ensures thorough documentation that withstands judicial scrutiny.
Background Investigations
We offer comprehensive employment background checks tailored to finance and medical industries. Our services verify employment history, uncover criminal records, and assess professional credentials through licensed channels. With nationwide coverage and 3-5 business day turnaround times, we help employers mitigate hiring risks while maintaining compliance with federal regulations.
Commercial Fraud Investigations
Our specialists uncover insurance fraud, embezzlement, and corporate misconduct through forensic analysis and field investigations. Former police investigators utilize financial tracking and surveillance to document fraudulent activities. We provide detailed reports that help businesses recover losses and strengthen internal controls against future incidents.
Medical Malpractice Investigations
We conduct objective medical malpractice investigations combining clinical expertise with investigative rigor. Our team evaluates treatment records, interviews medical staff, and consults specialists to determine claim validity. This approach has saved healthcare providers millions by identifying frivolous claims and supporting legitimate defense strategies.
Internal Investigations
We handle sensitive workplace investigations into harassment, discrimination, and policy violations. Our discreet approach maintains organizational integrity while protecting employee rights. Former law enforcement investigators interview parties, review documentation, and provide actionable recommendations to resolve conflicts and prevent legal exposure.
People
Glenn M. Thomas
Founder/Consultant
Retired New Mexico State Police Commander with 23 years of investigative leadership. Managed 1,200+ annual cases and supervised 65 detectives statewide. Recognized for solving high-profile cases requiring innovative investigative techniques.
Kevin Bruno
Owner/Investigator
Former New Mexico State Police investigator with 20 years in the Investigations Bureau. Specializes in workers' compensation fraud and complex case resolution. Brings practical field experience to client-focused investigative strategies.
Doug Shawn
Chief Investigator
Retired Albuquerque Police homicide supervisor with expertise in violent crime investigation. Conducted or oversaw hundreds of death investigations. Applies forensic pathology knowledge to medical malpractice and insurance fraud cases.
Questions
What areas do you serve?
We provide field services throughout New Mexico and nationwide employment background checks. Our main office operates in Albuquerque with investigators in Las Cruces, Carlsbad, and Santa Fe.
How quickly can you complete investigations?
Most investigations finish within three weeks. Employment background reports typically take 3-5 business days. We prioritize urgent cases while maintaining thorough documentation standards.
Do you handle medical malpractice cases?
Yes, our team specializes in medical malpractice defense investigations. We combine clinical expertise with law enforcement experience to evaluate treatment records and determine claim validity for healthcare providers.
Can I conduct pre-employment background checks?
Employers can hire candidates conditionally pending background check results. We provide proper release forms and conduct comprehensive screenings verifying employment history, criminal records, and professional credentials.
Are your investigators qualified?
Our team includes former law enforcement commanders, homicide detectives, and insurance fraud specialists. All investigators maintain active licenses and undergo rigorous screening to ensure expertise and professionalism.
Do you offer litigation support for attorneys?
We provide full litigation support including witness interviews, evidence collection, and courtroom testimony. Our investigators prepare detailed reports formatted for legal proceedings and have extensive experience as expert witnesses.
