Business Details
24 Years
experience
Emergency
services
24/7 IT Support & Network Solutions by Progent
Progent has been delivering expert IT consulting and network support services for over two decades. Our team of certified professionals specializes in integrating cutting-edge technologies from Microsoft, Cisco, Apple, and VMware to provide comprehensive cybersecurity, network infrastructure, and cloud solutions. We offer 24/7 access to top-tier experts who deliver rapid online assistance for critical IT issues while maintaining a strong focus on cost-effective support for small businesses, mid-sized enterprises, and government organizations.Our nationwide presence enables onsite support in major metropolitan areas across North America while our remote capabilities ensure timely solutions regardless of location. Through our ProSight service suite, we provide managed network monitoring, backup solutions, and help desk services that combine advanced technology with expert human oversight to protect and optimize client IT environments.
Services
IT Support
Network Consulting
Cybersecurity
Cloud Solutions
Ransomware Recovery
Microsoft Exchange Support
Wi-Fi Network Design
SQL Server Consulting
Virtualization Services
Backup & Recovery
Details
- Year established: 2002
Highlights and features
- We offer 20+ years of experience in enterprise IT consulting
- Our team includes Cisco CCIE and Microsoft-certified engineers
- We provide 24/7 access to top-tier IT experts nationwide
- Our ProSight suite offers managed network monitoring and backup solutions
- We maintain partnerships with leading cybersecurity technology providers
Associations and certifications
- Microsoft Certified Partners
- Cisco CCIE Certified Engineers
- CISSP Certified Security Consultants
- CISM Certified Security Management Specialists
- CISA Certified Cybersecurity Architects
- GIAC Certified Information Assurance Professionals
- SentinelOne Partner and Integrator
Services
24/7 IT Support
Progent provides round-the-clock IT support through certified engineers available for immediate assistance with critical network issues. Our 24/7 service covers Microsoft, Cisco, and VMware technologies, ensuring businesses maintain operational continuity during emergencies. This service is particularly valuable for ransomware response and other time-sensitive IT crises requiring expert intervention.
Cybersecurity Consulting
Our CISSP-certified consultants deliver comprehensive cybersecurity solutions including penetration testing, threat assessment, and ransomware defense strategies. We implement SentinelOne-powered endpoint protection and offer security audits to identify vulnerabilities. Services include both proactive protection measures and incident response capabilities for organizations needing robust security frameworks.
Cloud Integration
Progent specializes in hybrid cloud implementations combining Microsoft Azure, AWS, and Google Cloud with on-premises infrastructure. Our experts handle cloud migration, Active Directory synchronization, and multi-cloud management. We help businesses optimize their IT ecosystems through secure, scalable cloud architectures that maintain compatibility with existing enterprise systems and applications.
Network Consulting
Our Cisco CCIE-certified engineers provide expert network design, optimization, and troubleshooting services. Capabilities include firewall configuration, wireless network deployment, and VoIP integration. We support both immediate network repairs and long-term infrastructure planning, ensuring reliable connectivity and optimal performance for enterprise networks across various industry sectors.
Backup & Recovery
ProSight Data Protection Services offer comprehensive backup-as-a-service solutions with automated monitoring and rapid recovery capabilities. We implement systems that protect against data loss from cyberattacks, hardware failures, or human error. Our services include cloud-based backups, virtual machine protection, and Microsoft 365 data preservation with guaranteed recovery time objectives for business continuity.
Questions
What IT services does Progent offer?
Progent provides network consulting, cybersecurity solutions, cloud integration, ransomware recovery, Microsoft Exchange support, Wi-Fi network design, SQL Server consulting, virtualization services, and comprehensive backup/recovery solutions for businesses of all sizes.
Do you offer 24/7 emergency IT support?
Yes, Progent offers 24x7 access to certified engineers through our Ransomware Hot Line and general emergency support services for immediate response to critical IT issues and cybersecurity incidents.
Are your engineers certified in major technologies?
Our team includes Cisco CCIE-certified engineers, Microsoft-certified professionals, CISSP-certified security consultants, and experts in VMware, Apple, and cloud technologies to ensure technical proficiency across platforms.
Can you help with ransomware attacks?
Yes, our Ransomware 24x7 Hot Line provides immediate assistance to contain attacks, isolate infected systems, and begin recovery processes with certified cybersecurity experts available instantly through our dedicated hotline.
Do you support both onsite and remote implementations?
We offer nationwide onsite support in major metropolitan areas while maintaining robust remote capabilities for virtual implementations, troubleshooting, and managed services regardless of client location.
What cloud platforms do you support?
Progent supports hybrid cloud implementations with Microsoft Azure, Amazon Web Services (AWS), Google Cloud, and Microsoft 365, helping businesses integrate cloud resources with existing on-premises infrastructure seamlessly.
