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Your Trusted Partner for Utility Software Solutions
Open International Systems is a global leader in innovative software solutions for utility and telecommunications companies. With over three decades of specialized experience, we empower clients to achieve digital transformation through our flagship product Smartflex, a cloud-native Customer Information System (CIS) that streamlines operations and enhances customer experiences. Our team of industry experts delivers tailored services including system implementation, managed services, and strategic consulting, ensuring clients can adapt to evolving market demands.We maintain a 24/7 support framework and continuous solution upgrades to guarantee operational continuity. Recognized in the 2024 Gartner Market Guide for Utility CIS, our approach combines agile methodologies with global standards to reduce project completion times by up to 40%. With implementations across 19 countries and support for 40 million customers, we remain committed to advancing utility operations through technological innovation.
Services
Smartflex Platform
Cloud Services
Consulting
Training
Managed Services
Highlights and features
- We offer continuous solution upgrades with zero operational interruptions
- Our 24/7 technical support ensures immediate assistance for critical operations
- Specialized expertise in utility industry digital transformation
- Cloud-native architecture enables global accessibility and scalability
- Proven implementation practices reduce project completion times by 40%
Associations and certifications
- Gartner Market Guide for Utility CIS
What people say
Key player in AMI project
Flexible tool
Low development requirements
Dramatic product launch improvements
Continuous innovation
Services
Smartflex Platform
Smartflex is a cloud-native Customer Information System designed for utility companies. This modular platform integrates customer service, billing, and fieldwork management to streamline operations. With deployments across 19 countries and support for 40 million customers, it enables utilities to modernize legacy systems while maintaining operational continuity during upgrades.
Cloud Services
Our cloud-based service offerings allow utilities to focus on core operations while we manage technical infrastructure. The solution supports deployment on Open's private cloud or third-party platforms, providing 24/7 system monitoring and security management. This approach reduces maintenance costs while ensuring data availability and regulatory compliance for water, energy, and telecommunications providers.
Consulting
Expert consulting services help utilities implement new business models and regulatory compliance measures. Our specialists provide guidance for system configuration changes and functionality implementation, leveraging 38 years of industry experience. The service focuses on accelerating digital transformation while maintaining operational efficiency during technology transitions.
Training
Comprehensive training programs ensure optimal use of Smartflex capabilities. Using standardized methodologies, we deliver dynamic sessions focused on system navigation and operational efficiency. The training emphasizes knowledge transfer to empower clients' teams while maintaining high implementation success rates through structured testing and process optimization.
Managed Services
Full-service technical management includes system administration and performance monitoring. Our experts handle software updates, infrastructure maintenance, and issue resolution with 24/7 availability. This service reduces operational burdens for utilities while ensuring continuous system optimization and rapid response to technical challenges.
People
Mayrone Carvajal
Smart Grid Project Director
With extensive experience in grid modernization projects, Mayrone leads implementation teams that deliver advanced metering infrastructure solutions for utility companies across Latin America.
Miguel Cabal
Systems Director
Miguel specializes in multi-utility system integration, overseeing technical implementations that unify operations across water, energy, and telecommunications sectors with Smartflex solutions.
Jaime Acevedo
Operations Manager
Jaime focuses on optimizing utility operations through software solutions, with particular expertise in reducing development requirements while maintaining technical compliance standards.
Oliver Vasquez
CIO
As Chief Information Officer, Oliver drives product innovation and digital transformation strategies that enhance Smartflex's capabilities for global utility clients.
Questions
What utility sectors does Open Intelligence support?
We serve water, energy, gas, and telecommunications providers with integrated solutions that unify commercial and operational management across these sectors.
How does Smartflex handle system upgrades?
Our platform enables continuous upgrades without operational interruptions, maintaining system functionality while implementing new features and security enhancements.
What implementation methodologies do you use?
We combine agile and waterfall approaches to balance flexibility with structured project management, ensuring timely delivery of customized solutions.
Do you offer international support services?
With operations in North America, Latin America, and Europe, we provide localized support while maintaining global implementation standards.
How does your solution improve customer experience?
Smartflex enables personalized customer interactions, streamlined billing processes, and efficient field service management to enhance overall service quality.
What security measures protect your cloud services?
Our cloud solutions include continuous monitoring, data encryption, and compliance with international security standards to protect client information.
