Business Details
24 Years
experience
Emergency
services
24/7 IT Support & Managed Services Miami
Telx Computers has been a trusted name in technology solutions since 2002, establishing itself as one of Miami's leading IT service providers. Our commitment to proactive support, enterprise-class technology, and client-centric service has earned us recognition as a top managed service provider. With facilities in Miami, New York, and Los Angeles, we deliver 24/7 IT support through a team of certified professionals who combine technical expertise with exceptional customer service. Our fixed-price service models ensure predictable costs while maintaining industry-leading response times, including on-site support within three hours of service calls. We specialize in cloud solutions, server monitoring, network security, and outsourced IT services tailored to businesses of all sizes.Our proprietary monitoring system proactively identifies and resolves issues before they impact operations, minimizing downtime and maximizing efficiency. Backed by partnerships with leading technology providers like Microsoft and SonicWall, we offer comprehensive IT infrastructure solutions that align with evolving business needs. Our client retention is built on a philosophy of total customer satisfaction, demonstrated through customized service packages and a proven track record of resolving complex IT challenges. With over two decades of experience, we continue to innovate while maintaining our core commitment to reliability and technical excellence.
Services
Cloud IT Support
Outsourced IT Services
Server Monitoring
Network Security
Data Recovery
VoIP Solutions
Web Development
Emergency IT Services
Managed IT Services
Computer Repair
Details
- Year established: 2002
Highlights and features
- 24/7 proactive server monitoring with issue resolution before problems occur
- On-site support within 3 hours guaranteed for critical issues
- Certified technicians with Microsoft, MCSE, and A+ certifications
- Fixed monthly pricing with unlimited proactive support services
- Enterprise-grade security solutions with SonicWall firewall integration
Associations and certifications
- Microsoft Gold Partner
- SonicWall Certified Partner
What people say
24/7 support availability
Quick response times
Professional technicians
Proactive monitoring
Reliable solutions
Services
Cloud IT Support
Our cloud IT support delivers secure, scalable solutions with 24/7 availability and automatic backups. Businesses benefit from reduced infrastructure costs while maintaining enterprise-grade security. Our hybrid cloud solutions integrate seamlessly with existing systems for optimal performance.
Server Monitoring
Proactive server monitoring tracks 50+ performance metrics in real-time, with automated fixes for 80% of common issues. Our command center identifies and resolves potential problems before they affect operations, ensuring 99.9% uptime.
Network Security
Enterprise security solutions combine SonicWall firewalls with Webroot anti-malware protection. We implement multi-layered defense strategies including intrusion prevention, SSL inspection, and real-time threat detection to safeguard business data.
Outsourced IT Services
Customizable outsourced IT solutions include 24/7 help desk support, system maintenance, and strategic technology planning. Our fixed-cost models provide predictable budgeting while delivering enterprise-level expertise to small and mid-sized businesses.
Emergency IT Services
24/7 emergency response with guaranteed on-site technicians within 3 hours. Our rapid deployment team handles critical system failures, data breaches, and network outages to minimize business disruption and restore operations quickly.
People
Avi Vaknin
CEO
Avi Vaknin founded Telx Computers in 2002 and has grown it into one of Miami's top IT firms. With over 20 years of industry experience, he pioneered the company's proactive support model and maintains active involvement in strategic client relationships.
Octavio Vitali
IT Director
As IT Director, Octavio Vitali leads technical operations with 15+ years of enterprise IT experience. He specializes in network architecture and system optimization, ensuring clients receive cutting-edge solutions that align with business objectives.
Alexei Farinas
Senior Tier 2 Support
Alexei Farinas provides advanced technical support with expertise in complex system troubleshooting. His 12 years in IT support focus on rapid problem resolution while maintaining strict confidentiality and service level agreements.
Carlos Dominguez
VoIP Manager
Carlos Dominguez manages voice communication solutions with specialization in unified communications systems. He has implemented VoIP networks for over 200 businesses, optimizing connectivity and cost-efficiency.
Jason Aparcana
Tier 2 Support
Jason Aparcana delivers technical support with focus on network security and system maintenance. Certified in multiple IT disciplines, he provides hands-on solutions for both local and remote client environments.
Questions
What IT services does Telx Computers offer?
We provide cloud solutions, server monitoring, network security, outsourced IT support, data recovery, VoIP services, and 24/7 technical assistance for businesses of all sizes.
Do you offer emergency IT support?
Yes, we provide 24/7 emergency IT services with guaranteed on-site support within 3 hours of service calls for critical business operations.
What service areas do you cover?
While based in Miami, we serve clients nationwide with local support in New York, Los Angeles, and remote services available across the United States.
How do you handle server monitoring?
Our proprietary monitoring system tracks 50+ metrics in real-time, automatically resolving 80% of issues before they impact operations with nightly maintenance.
What security solutions do you provide?
We implement enterprise-grade SonicWall firewalls, Webroot anti-malware protection, and advanced network security protocols to safeguard business data.
Do you offer fixed pricing models?
Yes, we provide customized fixed-monthly pricing plans with unlimited proactive support services to ensure predictable IT budgeting.
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