Business Details
50+ Years
experience
Emergency
services
24/7 Live Call Center Services | Endicott Call Centers
Endicott Call Centers has been a trusted leader in outsourced communication solutions for over 50 years. Our US-based team delivers 24/7 live answering services tailored to diverse industries including healthcare, legal, property management, and veterinary practices. We combine advanced technology with highly trained agents to provide customized call handling, appointment scheduling, and bilingual support. Our HIPAA-compliant services ensure secure communication for medical clients while our emergency dispatch capabilities offer critical support for time-sensitive needs.With four strategically located service centers, we maintain a commitment to quality recognized by the ATSI Award of Excellence. Our clients benefit from reduced operational costs, improved customer satisfaction, and the freedom to focus on core business activities while we manage their communication needs with professionalism and precision.
Services
24/7 Live Answering
Medical Answering Services
Virtual Receptionist
Appointment Scheduling
HIPAA-Compliant Messaging
Emergency Dispatch
Bilingual Support
Call Center Technology
After-Hours Services
Overflow Call Management
Details
- Year established: 1972
Highlights and features
- We offer 50+ years of experience in outsourced communication solutions
- Our 100% US-based agents ensure cultural understanding and quick response times
- We provide HIPAA-compliant services for medical and dental practices
- Our bilingual Spanish-English support expands client market reach
- We guarantee 24/7 availability with live agents answering every call
Associations and certifications
- ATSI Award of Excellence
What people say
Professional and courteous service
Never miss important calls
Excellent customer support
Significant business efficiency improvements
Highly recommend to others
Services
24/7 Live Answering
Our 24/7 live answering service ensures every client call receives immediate attention. Trained agents handle calls with customized scripts, providing consistent brand representation at all hours. This service helps businesses maintain professional communication while improving customer satisfaction through prompt response times.
Medical Answering
HIPAA-compliant medical answering services handle appointment scheduling, patient inquiries, and emergency dispatch. Our trained agents follow strict confidentiality protocols while managing sensitive healthcare communications. This service supports medical practices in maintaining continuous patient care outside regular office hours.
Virtual Receptionist
Virtual receptionist services manage call routing, message taking, and basic customer inquiries. This solution provides professional call handling without hiring additional staff. Businesses benefit from consistent communication and improved operational efficiency through our customized virtual receptionist solutions.
Appointment Scheduling
Our appointment scheduling service integrates with client software systems for real-time calendar updates. Agents handle scheduling, reminders, and rescheduling requests while maintaining accurate records. This service reduces administrative burdens and minimizes scheduling errors for improved business operations.
Bilingual Support
Professional bilingual support services cater to Spanish and English-speaking clients. This service expands market reach while maintaining communication quality. Businesses benefit from increased accessibility and improved customer satisfaction through language-appropriate interactions with trained multilingual agents.
People
Randy Harmat
CEO
With decades of experience in telecommunications, Randy Harmat leads Endicott Call Centers as CEO. He has grown the company into a national service provider while maintaining its founding commitment to personalized communication solutions and operational excellence.
John Bryant
Director of Operations
John Bryant oversees daily operations across all service centers. With extensive experience in call center management, he ensures consistent service quality and implements technology solutions that enhance client communication effectiveness and operational efficiency.
Deanna Stahlschmidt
Operations Supervisor
As Operations Supervisor, Deanna Stahlschmidt manages agent performance and client satisfaction. Her focus on training and quality assurance maintains Endicott's high service standards while adapting to evolving client needs and industry requirements.
Delia Blackman
IT Systems Programmer
Delia Blackman leads IT systems development at Endicott. She ensures secure, compliant technology infrastructure that supports HIPAA requirements and integrates client software systems for seamless communication management and data protection.
Questions
What industries do you serve?
We serve healthcare providers, legal offices, property management companies, veterinary practices, dental offices, and various other businesses needing professional call management solutions.
Are your services HIPAA-compliant?
Yes, our medical and dental answering services maintain full HIPAA compliance to protect patient information and ensure secure communication for healthcare providers.
Do you offer 24/7 support?
Yes, our live agents provide 24/7 call handling with no automated menus, ensuring immediate assistance for clients and their customers at all times.
How do you customize services?
We develop customized scripts and procedures based on client guidelines, integrate with existing software systems, and adapt communication methods to match specific business requirements.
What technology do you use?
We utilize Startel Appointment Scheduler, secure HIPAA-compliant messaging, live chat integration, and IVR systems while maintaining compatibility with client-specific software platforms.
How quickly can service start?
Implementation typically occurs within 2-4 weeks after initial consultation, including script development, system integration, and agent training for seamless service transition.
