Business Details
29 Years
experience
Your Trusted Source for Telecom Equipment & Repair Services
Since 1997, Wholesale Telecom has been a trusted provider of new and refurbished telecom equipment, delivering quality solutions to businesses nationwide. Founded by industry veterans with decades of combined experience, our company specializes in sourcing, refurbishing, and selling major brand office phones, VOIP systems, headsets, and parts. Every product undergoes rigorous testing to meet our high standards, backed by a 1-year warranty on phones and parts. Our repair services, handled by technicians with over 30 years of experience, ensure quick turnaround times and cost-effective solutions.We pride ourselves on personalized service, with live representatives and dedicated account managers who understand our clients' unique needs. Our commitment to quality extends to packaging, ensuring every item arrives in perfect condition. With daily shipping and a nationwide installer network, we support businesses of all sizes, offering flexible financing options and ongoing technical assistance. Our reputation for reliability and integrity has made us a preferred partner in the telecom industry.
Services
Telecom Equipment Sales
VOIP System Customization
Phone Repair Services
Pre-Programming Setup
Nationwide Shipping
Parts Inventory
Tech Support
Warranty Services
System Bundles
On-Site Support
Details
- Year established: 1997
Highlights and features
- We offer a free 1-year warranty on all phones and parts.
- Our experienced team provides personalized service with dedicated account managers.
- We maintain a vast inventory of major brand telecom equipment and hard-to-find parts.
- Each order is individually packed to ensure arrival in perfect condition.
- We provide nationwide shipping with most orders shipped the same day.
Services
Telecom Equipment Sales
We offer a comprehensive selection of new and refurbished telecom equipment, including major brands like Avaya, NEC, and Cisco. Our inventory covers office phones, VOIP systems, headsets, and parts, ensuring businesses find the right solutions. Every product is rigorously tested and backed by a 1-year warranty for reliability.
VOIP System Customization
Our team customizes VOIP systems to meet specific business needs, including hardware, IP phones, and SIP trunk lines. We pre-program systems for seamless installation and provide free tech support during setup. This tailored approach ensures efficient communication infrastructure for organizations of all sizes.
Phone Repair Services
We repair digital, IP, and cordless phones from leading brands, with a 1-week turnaround and 1-year warranty. Our technicians have over 30 years of experience, ensuring cost-effective fixes for common issues. Repairs include new cords, designation strips, and component replacements to restore functionality.
Nationwide Shipping
Orders ship daily from our St. Louis facility, with most delivered within 2-3 days via ground shipping. We offer same-day shipping for orders placed before 5 PM CST and support UPS/FedEx account numbers for expedited delivery. Individual packaging ensures products arrive undamaged.
Tech Support
Our support team provides free 1-hour tech assistance during installation and ongoing guidance for system maintenance. Dedicated account managers offer personalized solutions, while on-site support is available for complex setups. This ensures businesses maximize their telecom investments with minimal downtime.
People
Tom Ortbal
President, Co-owner
Co-founder with over 20 years in telecom, leading Wholesale Telecom since 1997. Focuses on quality and customer satisfaction through rigorous product standards and personalized service.
Tim Clancy
Vice President, Co-owner
Co-founder dedicated to maintaining high-quality refurbishment processes. Ensures every product meets strict inspection criteria before shipping to clients nationwide.
Mike Dickson
Vice President, Sales
Manages sales operations with a focus on building long-term client relationships. Provides tailored solutions for telecom equipment needs and system customization.
Jack Carney
Sales
Supports clients in selecting the right telecom solutions, leveraging extensive product knowledge and repair expertise to meet business communication requirements.
Kim Stuppy
Controller and Office Manager
Oversees financial operations and office logistics, ensuring smooth day-to-day management of inventory, shipping, and customer service processes.
Questions
What warranty options are available for refurbished equipment?
All refurbished phones and parts include a 1-year warranty, with cordless phones and headsets covered for 3 months.
Can you repair older telecom systems?
Yes, we repair most digital, IP, and cordless phones from major brands, including legacy systems no longer supported by manufacturers.
Do you offer custom VOIP system setups?
We customize VOIP systems with hardware, IP phones, and SIP trunks, including pre-programming for immediate installation readiness.
How quickly do you ship orders?
Most orders ship the same day if placed before 5 PM CST, with delivery within 2-3 days via ground shipping.
What payment methods do you accept?
We accept major credit cards, bank transfers, and company purchase orders for both new and refurbished equipment purchases.
Do you provide technical support after purchase?
Yes, we offer free 1-hour tech support during installation and ongoing assistance for system maintenance and troubleshooting.
