Business Details
Custom Fulfillment & Distribution Services in Cincinnati
Marketing Support Services has been a trusted leader in customized fulfillment solutions for over three decades. Our expertise spans warehousing, inventory management, kitting, printing, and call center services, all supported by our proprietary fulfillment operating system, RADAR. With a 90% client retention rate and an average client tenure of nearly 15 years, we prioritize a consultative approach to understand and address each client's unique needs. Our strategic Midwest location enables two-day shipping to 75% of the U.S. population, with 97% of orders shipped within 24 hours.As an MFSA-accredited company, we combine industry-specific expertise with innovative technology to deliver tailored solutions for mid-sized to Fortune 50 companies. Our commitment to ideation and problem-solving has driven the development of tools like our ROI Calculator App and Print-on-Demand solutions, helping clients reduce costs and increase operational efficiencies. We maintain robust partnerships with clients, ensuring long-term success through customized strategies and seamless integration with evolving business requirements.
Services
Fulfillment Services
Warehousing Solutions
Inventory Management
Kitting & Assembly
Printing & Mailing
Call Center Support
Product Sampling
Event Asset Management
Retail Distribution
Subscription Box Services
Highlights and features
- We offer 30+ years of specialized experience in fulfillment and distribution.
- Our proprietary RADAR system enables real-time inventory tracking and reporting.
- 97% of orders ship within 24 hours from our Midwest strategic location.
- We provide MFSA-certified quality assurance for fulfillment operations.
- Our consultative approach ensures solutions tailored to specific business requirements.
Associations and certifications
- MFSA
Services
Fulfillment Services
Our comprehensive fulfillment services include order processing, inventory management, and global distribution. We utilize proprietary software for real-time tracking and reporting, ensuring efficient delivery to customers, sales teams, and partners worldwide. Our solutions cater to e-commerce, retail, and B2B clients.
Warehousing Solutions
We provide secure warehousing for products of all sizes, with real-time inventory monitoring and just-in-time restocking. Our facilities support customized reporting and analytics, allowing businesses to optimize stock levels and reduce overhead costs effectively.
Kitting & Assembly
Our kitting services involve assembling products, samples, and promotional materials into branded kits tailored to client needs. We handle design, printing, and packaging, ensuring each kit aligns with brand guidelines and meets specific campaign objectives.
Printing & Mailing
Offering in-house digital printing and certified USPS mail services, we produce marketing materials, brochures, and direct mail campaigns. Our solutions include variable data printing for personalized outreach and cost-effective postal logistics.
Call Center Support
Our call center services provide inbound and outbound communication support, including technical assistance and product recall management. We offer multichannel engagement and real-time analytics to enhance customer interactions and regulatory compliance.
Questions
What services does Marketing Support Services offer?
We provide customized fulfillment, warehousing, inventory management, kitting, printing, mailing, and call center services for businesses nationwide.
Do you offer international shipping capabilities?
Yes, we have shipped to over 100 countries worldwide with our global distribution network.
Is your company accredited for fulfillment services?
We are accredited by the MFSA, a national quality certification for the fulfillment industry.
What industries do you serve?
We cater to mid-sized to Fortune 50 companies across retail, e-commerce, manufacturing, and B2B sectors.
How quickly do you process orders?
97% of orders are shipped within 24 hours, with same-day shipping available for urgent requests.
Do you provide 24/7 customer support?
Our standard support hours are Monday to Friday, but we provide tracking for round-the-clock order monitoring.
