Business Details
45 Years
experience
Emergency
services
Your Trusted IT Partner in Raleigh
CII Associates has been a trusted leader in IT solutions since 1981, delivering transformative technology services to businesses across industries. As a 20+ year Microsoft Partner, we leverage pre-release software insights and decades of expertise to provide tailored IT support, cybersecurity, and cloud migration services. Our team of seasoned engineers and specialists prioritizes proactive problem-solving, ensuring seamless operations and minimal downtime for clients ranging from SMBs to global enterprises.With a focus on strategic innovation and client-centric service, we empower organizations to harness modern technology effectively. Our proven track record includes successful partnerships with firms like Flextronics International, where our independent expertise resolved critical technology challenges. Headquartered in Raleigh, NC, we combine local market knowledge with nationwide service capabilities to deliver reliable, future-focused IT solutions.
Services
IT Support
Cybersecurity
Cloud Services
Managed IT
Backup & Recovery
Azure Migration
Disaster Recovery
Help Desk
Network Security
Remote Assistance
Details
- Year established: 1981
Highlights and features
- 43 years of combined IT expertise with Microsoft Partner certification
- 24/7 direct access to experienced engineers, no AI bots
- Strategic Azure cloud migration specialists since 2010
- Proven track record with global enterprises and SMBs
- Proactive cybersecurity with 3rd-party audits and compliance solutions
Associations and certifications
- Microsoft Partner
What people say
Proactive problem-solving
24/7 engineer access
Seamless cloud migration
Cybersecurity expertise
Trusted partnership
Services
IT Support
Our comprehensive IT support combines proactive monitoring with responsive engineering solutions. As a Microsoft Partner since 1981, we deliver 24/7 system maintenance, help desk access to real engineers, and strategic technology planning. Businesses benefit from reduced downtime through predictive issue resolution and customized infrastructure optimization tailored to their specific operational needs.
Cybersecurity
Multi-layered cybersecurity solutions protect against evolving threats through continuous monitoring and compliance frameworks. Our services include intrusion detection systems, endpoint protection, MFA implementation, and 3rd-party security audits. We specialize in HIPAA, GDPR, and PCI-DSS compliance while providing cyber insurance readiness assessments and incident response planning for comprehensive digital asset protection.
Cloud Services
Strategic cloud migration services leverage Microsoft Azure expertise since 2010. We design customized cloud architectures for scalability, implementing secure hybrid environments and virtual desktop solutions. Our team ensures seamless data transition with minimal disruption while optimizing cloud costs and performance through ongoing infrastructure management and Azure Virtual Desktop implementation for GPU-intensive applications.
Backup & Recovery
Comprehensive backup solutions combine onsite and cloud storage with automated recovery protocols. We implement redundant systems for business continuity during natural disasters or cyberattacks, including ransomware protection. Regular testing ensures rapid data restoration while compliance-focused strategies maintain regulatory requirements for critical business operations.
Help Desk
24/7 help desk services provide direct engineer support without AI bots. Our tiered support system resolves issues through remote assistance, ticketing system management, and user training programs. Businesses benefit from SLA-guaranteed response times, proactive system monitoring, and customized support packages that scale with organizational growth and technological complexity.
People
Greg Old
IT Director
With over 20 years leading technology strategy at Flextronics International, Greg has leveraged CII Associates's expertise for critical infrastructure projects. His partnership highlights their ability to work independently while delivering specialized IT resources that enhance operational efficiency.
Cece McAgy
IT Director
As Rivercrest Realty's IT leader since 2018, Cece has collaborated with CII Associates on cloud management solutions. She emphasizes their proactive approach and technical expertise in maintaining reliable IT infrastructure that supports core business operations.
Questions
What are Managed IT Services?
Managed IT Services provide proactive monitoring, maintenance, and support for your IT infrastructure, ensuring optimal performance and security through continuous expert management.
How does outsourced IT support differ from traditional IT?
Outsourced IT offers proactive 24/7 monitoring and expert management, unlike traditional reactive support that only addresses issues as they occur.
What cybersecurity protections do you offer?
We implement multi-layered security including firewalls, endpoint protection, MFA, and 24/7 threat monitoring, with compliance solutions for HIPAA, GDPR, and PCI-DSS.
Do you support cloud migration?
Yes, we specialize in strategic Azure cloud migrations with customized plans for secure, scalable infrastructure optimization since 2010.
What emergency IT services are available?
Our 24/7 help desk provides immediate assistance for critical IT issues with direct engineer support to minimize downtime and resolve emergencies promptly.
How are service costs structured?
Managed services use predictable monthly pricing while project-based work receives customized quotes. Contact us for detailed pricing tailored to your needs.
