Business Details
50+ Years
experience
Emergency
services
Your Trusted Partner for Home Services in Buffalo
Roys Plumbing, Heating, Cooling & Electrical has served Buffalo homeowners since 1973 with expert home services rooted in family values. Founded by Roy Dollendorf, our company was built on a commitment to honesty, quality workmanship, and community care. After Roy's passing in 1983, his wife Marsha and son Mike carried forward his legacy, growing the business into a multi-generational operation that treats every home as if it were our own.Our licensed technicians deliver reliable plumbing, HVAC, and electrical solutions while maintaining transparent pricing and 24/7 emergency support. Through our Roy's Cares initiative, we actively support local causes and foster community connections. With over 50 years of combined experience, we prioritize customer education, lasting relationships, and innovative solutions that keep Western New York homes safe and comfortable.
Services
Plumbing Repair
Furnace Installation
AC Maintenance
Electrical Inspections
Drain Cleaning
Water Heater Repair
Sump Pump Installation
Boiler Maintenance
Sewer Line Repair
Generator Installation
Details
- Year established: 1973
Highlights and features
- We have over 50 years of experience in residential plumbing and HVAC services.
- Our team consists of certified experts with extensive industry knowledge.
- We offer 24/7 emergency services for urgent home repair needs.
- Our company maintains A+ BBB accreditation for ethical business practices.
- We provide transparent pricing with no hidden fees or surprise costs.
What people say
Exceptional customer service
Knowledgeable technicians
24/7 emergency support
Transparent pricing
Community involvement
Services
Plumbing Repair
Our licensed plumbers handle all residential plumbing needs from leaky faucets to complete repiping projects. We specialize in water heater repairs, drain cleaning, and sewer line replacements using modern techniques like hydrojetting. Emergency plumbing services are available 24/7 to address burst pipes, flooding, and other urgent issues. Technicians carry full toolkits to complete most repairs during the initial visit.
Furnace Installation
We install high-efficiency furnaces and boilers from trusted brands like Bradford White. Our NATE-certified technicians ensure proper sizing and installation for optimal performance. We offer complete system replacements, including venting modifications and thermostat upgrades. All installations come with manufacturer warranties and our satisfaction guarantee.
AC Maintenance
Regular AC maintenance extends system lifespan and improves energy efficiency. Our technicians clean coils, check refrigerant levels, and inspect electrical components. We service all brands and offer tune-ups with digital diagnostics. Maintenance plans include priority scheduling and discounted repairs for year-round cooling reliability.
Electrical Inspections
We perform comprehensive electrical safety inspections for older homes and pre-purchase evaluations. Services include panel upgrades, outlet installations, and whole-home surge protection. Our licensed electricians follow NEC standards to identify hazards like outdated wiring or overloaded circuits. Emergency electrical services address power outages and faulty connections.
Drain Cleaning
Our drain specialists use motorized augers and hydrojetting equipment to clear stubborn clogs. We handle kitchen, bathroom, and main line blockages caused by grease, hair, or tree roots. Camera inspections identify pipe damage needing repair. Preventative maintenance plans help Buffalo homeowners avoid emergency drain situations through regular cleaning schedules.
People
Roy Dollendorf
Founder
Established Roys Plumbing in 1973 with a commitment to honest service. His dedication to quality workmanship created a legacy continued by his family after his passing in 1983.
Marsha Dollendorf
Former Owner
Earned master plumber certification to keep the business running after her husband's death. She maintained operational continuity while raising her son Mike in the family trade.
Mike Dollendorf
Current Leader
Began working full-time at 17, gaining hands-on experience across all service areas. Now leads the multi-generational team while maintaining core family values of integrity and customer care.
Questions
What services does Roys offer in Buffalo?
We provide full-service plumbing, HVAC, electrical, and drain cleaning services for residential customers across Western New York.
Do you offer emergency repair services?
Yes, our 24/7 emergency service responds promptly to plumbing, heating, and electrical emergencies in Buffalo and surrounding areas.
Are financing options available for home systems?
We offer flexible financing plans for furnace, AC, and water heater replacements with approved credit.
What areas do you service?
We serve Buffalo, Amherst, Cheektowaga, Hamburg, Tonawanda, and all surrounding communities in Erie and Niagara counties.
How can I schedule service?
Book online through our website, call 716-873-5000, or use our mobile app for instant scheduling and technician tracking.
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