A Better Answer Call Centers
Business Services in Plano, TX
We are a telephone answering service with regional offices in the Dallas,Fort Worth and the Houston metropolitan areas serving Texans and the Nation.Our home office is located in Plano, Texas. We offer 24/7/365 bilingual telephone secretaries for live messaging. Additional services offered byusincludesorder taking, order entry, telephone receptionists, virtual office, medical answering, emergency dispatch, help desk, voice mail, web messaging services, FAX broadcasting, brochure fulfillment, toll free numbers, phone screening, appointment setting, mail service, local street address, etc.
- Regional offices in Dallas, Fort Worth and Houston ... serving Texans and the Nation
- Serving residential, commercial and industrial clients
- Licensed, insured and bonded
- Year established: 1971
Highlights & Specialties
- DBJ 2011 - "Top Women In Business" in the North Texas
- Fort Worth Press - 2011 Top Women-Owned business in Tarrant County
- ATSI Award of Excellence - consecutive years since 1998
- Great Women of Texas - Dee Hawkins "Women of Influence" winner
Professional Associations & Certifications
- State of Texas Historically Under-utilized Business (HUB) Certified
- National Women's Business Enterprise (WBENC) Certified
- Member of Association of TeleServices International, Inc. (ATSI)
- Gold Star Level Site Certified by ATSI
- Member of Canadian Call Management Association (CAM-X)
read moreDee's business insight and leadership capabilities have placed A Better Answer Call Centers in an enviable position to be the only call center in North America to receive the Association of Telemessaging Services' (ATSI) highest and one-time-only award, the Miss Emily, for professionalism and courtesy. In addition ... all ABA offices are 10 year recipients of The Award of Excellence, an industry specific monitoring program. ABA offices ranked "top 5" 7 years and "Top Five" 4 years. As "Top Score" winner 2004, ABA was awarded the contract for ATSI's telephone answering service.
read moreFor nearly 50 years, A Better Answer has been 100% female owned and operated - a Certified Minority Owned Business. Each of A Better Answer's regional offices (Dallas, Fort Worth and Houston) have been and continue to serve their local communities with the latest technology and most creative professional call handling techniques. ABA has been aggressive in its approach to customizing our services to fit our clients' needs. In an effort to accomplish these goals, ABA continues to update our major telephone equipment and software in order to respond to the ever-changing demands of our clients needs.
A Better Answer
read moreOur customized programming to meets and exceeds your needs, handling inbound calls with your specific requirements. Whether taking an order or handling customer support, our staff handles your customized scripting. ABA's live answering service also has experienced bilingual highly trained professionals certified to handle your calls and escalate when necessary. We answer promptly and are available for all your business needs. ABA services are adaptable for all industries. A great first impression is vital to any business and we are the experts.