A Live Answer
Virtual Office Services in Rochester, NY
As you search for an answering service we know you have many options. Answering services come in many sizes providing a huge range of pricing plans and most importantly each has an exceptional operational strategy. Answering service equipment has evolved from a telephone and paper message slips to a huge range of state-of-the-art messaging equipment. Incredible features like SMS, email, fax, digital caller ID, and patching are just several of the add-ons that we currently have the foresight to invest in. Our answering service system is equipped with every feature available in the answering service industry.
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A Live Answer
read moreWith a changing industry and small services being acquired by large call centers, we remain independent, and offer the personalized service and fair pricing you've come to expect.
About Us
read moreIf you're like most businesses, you're only open a fraction of each day's 24 hours and each week's 168 hours. For most businesses, this means being open 40 to 45 hours each week and closed the rest of the time. During hours of operation, you can meet with customers and receive their phone calls. But what happens to those calls the rest of the time? If someone phones when you're closed, after regular business hours, what happens to their call? Though it was once okay to let those after-hours phone calls ring, that's no longer an acceptable business strategy.
Our Story
read moreAs a small business with humble beginnings 25 years ago, I learned what it means to build a service one client at a time. Today - we continue to operate the same way. While taking calls as a summer job at fourteen years old, I immediately found my calling of connecting and helping people. This has lasted a life-time and led to the founding of my business at the age of eighteen. Since then, we have served thousands of customers across the country with that same passion. In the answering service industry, 95% of independently owned and operated 'ma and pop' shops have sold out to the large call center conglomerates.
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