Answering Service

read moreOur US Based call center provides live answering services from professional operators 24 hours a day, 365 days a year! Offering a wide array of services to meet any company's needs, our services include: message taking, customer support, ER dispatch, order entry, and more. Many organizations must operate in a fail-safe environment. Advanced technology and redundancy that has been approved by the most conscientious medical care systems, Answerphone was built from the ground up with reliability and ease-of-use in mind for customers of all industries.

read moreAnswerphone of America has been providing live answering services for over 60 years to all types of industries. Answerphone of America owns a 4,000 sq foot call center situated in a converted bank building. Whether you receive one call a month, or one call a minute, Answerphone of America has the technology, staff, and experience to answer your customers calls the way you want them answered - clearly, professionally, and courteously. The biggest complaint we hear from our customers about the telecommunications industry is their inability to understand the person they're speaking with on the other end of the phone call.

read moreWhen you think about outsourcing your custom service to an answering service like Answerphone of America, you are limited only by your imagination. Answerphone of America can provide your customers with enough information to make a purchasing decision on the spot, how you choose to construct your answering service account with AoA is completely customizable to meet the needs of your company. AoA can provide practially any service that can be done over a telephone line. From virtual receptionist, to order entry, to employee management, to seminar registration - if you name it, we can probably do it!

read moreAnswering for home service providers can be challenging as most home service companies are constantly on the go. Answerphone of America has the tools to help all kinds of home service companies like HVAC, plumbers, contractors, cleaning companies, energy auditors, landscaping, and restoration companies. Thought these companies practice different trades, they share similar traits, and one of the most important traits that they share in common is that making sure the customer is happy and stays happy is of critical improtance.

read moreAnswering services are call centers staffed by live operators who are available to answer your business's calls when you aren't available. Some businesses use answering services 24 hours a day to answer their customer calls, while other businesses use answering services only after hours. They control when they use the answering service by call forwarding their lines to a toll free number provided by the answering service. Typical services include general messaging, virtual or remote receptionist, after hours emergency support, handling ad response inquiries, order entry, appointment setting and more.

read more35% of customer calls come in after normal business hours (before 8am and after 6pm Monday-Friday). Answerphone of America gives your company a legitimate opportunity to compete for those prospective clients. In a recent case study, one of our clients who utilizes our appointment scheduling service, saw a 22.9% increase in their sales! For cerain industries, such as those in healthcare, home service providers, apartments, hospice, etc - providers must be accessible to their clients both during normal business hours as well as after normal business hours.

read moreOne of the most difficult decisions when it comes to growing a business is when to bring on new employees. As a company brings on more and more employees, it produces a step like profitability pattern as each new employee, while adding value to the company over the long term, will be a fairly large expense in the beginning. Answerphone of America has numerous case studies where we've seen our customer's sales grow by over 22% in a single month. The professionalism of the customer service representatives at Answerphone of America coupled with the expanded hours of availability we offer give your organization a huge competitive advantage over your competitors.

read moreAn answering service is a call center that acts as a third party to your organization's inbound customer/patient calls. Answering services can act in a number of different capacities. Our pricing varies based on the call volume of our customers. We charge on a per minute basis at a per second increment. In other words, a 45 second call and 55 second call means you would have used 1 minute 40 seconds of time. We never round your calls up to the next minute. Our average call lasts 54 seconds. Answerphone of America believes that the quality of our services should encourage our customers to stay, not a piece of paper.