Contact One Call Center

read moreThe 100th Congress: Telecommunications Accessibility Enhancement Act of 1988 was passed - A bill to expand our national telecommunications system for the benefit of the hearing-impaired and speech-impaired populations, and for other purposes. Order processing was among the first advances that set Contact One apart as far more than just an answering service. Email was cutting edge office technology at the time Contact One began offering email support. The new offering enabled clients to quickly and easily receive messages from their Contact One agents.

read morePatients can set appointments or make reservations around the clock with our appointment setting service. In urgent situations, like labor and delivery, we adhere to complex on-call and call forwarding schedules to connect emergent patients with the designated healthcare provider. Our medical answering services are strictly HIPAA-compliant, ensuring that protected health information always remains secure and confidential. Chiropractors, OB/GYN specialists, psychiatrists, primary care physicians, and many other healthcare providers use Contact One to provide round-the-clock service to their patients.

read moreContact One's receptionists manage incoming calls and schedule emergency and routine service appointments for plumbers, electricians, handymen, and other contractors. We provide phone coverage and appointment setting because your business is in the field, not behind a desk. Contact One pricing varies according to the package of services selected. Below are examples of real Contact One clients and their package pricing. For a quote tailored to your business needs, request personalized pricing using the form below.

read moreOur receptionists act as an extension of your team, we will answer your calls, take a message or transfer callers to your staff seamlessly. With Contact One, your phone is always answered by a friendly, knowledgeable person, whether you take the call or we do. You can go anywhere, do anything and still never miss a valuable customer call. We screen calls and take messages, or we can forward a call to your home or mobile phone according to your instructions. Our agents are also trained to answer basic customer inquiries, so you can focus on growing your business while we focus on taking calls.

read moreYour customers can set appointments or make reservations around the clock with our appointment setting service. Wherever you are - with a patient, in the field, or on the golf course - a live agent will be available at all times to fill your calendar with paying customers. Our technology integrates with your calendar or reservation system for seamless appointment setting. We set the appointments and they appear on your calendar. You can only be in one place at a time. Focus on what you do best - managing and growing your business - and allow us to set your next appointment.

read moreWe're in the business of seamless human response. Whatever the nature of your business, Contact One can ensure that your customers always receive cheerful, innovative service from an actual person. Our agents are trained to understand your business and become an extension of your team. We provide the same quality of service to your customers that an in-house employee would, with the added benefit of 24/7 availability. When you hire an answering service, you're hiring someone to represent your company.

read moreHiring a Contact One agent is like hiring a member of your team, so we take the responsibility of selecting and training the right people very seriously. Our agents are trained to be a knowledgeable, competent extension of your team. They'll know the things your employees know, and they'll be able to answer the questions your employees can answer. When your customers call, Contact One agents provide seamless human response, which is exactly what your customers deserve. Not everyone can be a customer service representative.

read moreContact One has been our answering service for over 15 years. They always go above and beyond to make sure our patients are well taken care of after-hours. Contact One has offered excellent customer service to our company. They run an efficient and affordable operation that ensures we are able to offer rapid response services after hours and on weekends to the children and families that we serve. We have critical patient calls that are of the highest priority and need prompt and accurate attention.