Diamond Management & Tech

These days it seems you can't talk to a customer, a friend, a member of your team, or a member of your family without hearing concerns about the broad economic downturn, the ripple effect of the subprime mortgage mess, or the government's attempts to right the financial system. That is understandable. In times of stress, organizations don't always operate like well-oiled machines. Emotions run the gamut, from courageous to fearful, rational to irrational, optimistic to pessimistic.