EMS Inc
Virtual Office Services in Omaha, NE
EMS is a leading supplier of outsourced, highly scalable, and highly-efficient client service solutions for businesses of every kind. We're interested in investing people and processes for your firm and developing a partner relationship. We utilize the most sophisticated Nortel and Genesys call processing system to answer and make calls for our customers. Our call routing technology can immediately scan available Service Consultants, pop screens, show current and historical account information and route specific calls to the most qualified consultant.
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EMS Inc
read moreIn light of the current situation, we are taking precautions to keep our employees safe and healthy while continuing to provide the highest quality of customer service. We understand that the need for exceptional customer service and support never ceases, which is why we've mobilized a portion of our workforce to work from home. Whether we are working with healthcare underwriters, medical manufacturers, healthcare providers, or pharmaceutical corporations, we provide outsourcing solutions for many types of healthcare industries.
About Us
read moreEMS, Inc. is a full-service call center providing superior outsourced customer support. We pride ourselves in going above and beyond to ensure our clients receive world-class service. We target technical support and customer care programs but have the experience and expertise necessary to handle any type of program requiring support services. At EMS, we pride ourselves in being more than the average answering service. EMS was founded in 1998 by Mitch Johnson with the vision to provide superior live chat and email response services for numerous companies' customers.
Technical Support Services
read moreEMS is a recognized technical support outsourcing leader. We have the experience and professional staff for you no matter if your product is a mobile device, a computer or any other piece of cutting edge technology. And EMS operates 24 hours a day so your customers can receive the assistance they need, exactly when they want it. From troubleshooting to technical support, EMS provides a broad range of technical support and help desk services. Our Tier I, II, and III technical support agents have a level of customer service exceeding expectations.
Customer Service
read moreWorking directly with our clients, we create a distinctive customer care solution which optimizes end user satisfaction. Whatever your needs are, we will design a customized program to achieve your customer and company goals. Loyal customers are an essential piece of any company's success. Since EMS focuses on giving our employees an exceptional place to work, we retain exceptional employees. The Representatives, in turn, provide superior service to your clients. We provide a truly customized solution built to meet our clients' needs.
Services
read moreWe provide your end users with the outstanding service they desire. Customer acquisition and retention are essential to an organization's success. That's what we specialize in: superior customer experiences. EMS focuses on customizing support solutions for programs of any size and complexity. This flexibility and customization allows for the continued success of the support programs. When a solution is built for you instead of altering your program to fit a solution, the results are significantly greater.
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