Endsight

read moreThe climate of Information Technology is worse than ever before. Hodgepodge a la carte services and poorly configured networks have created a thriving multi-billion dollar hacking industry. Serious IT disasters are often followed by the inability to deliver service, the loss of clients, the departure of employees, and/or a damaged reputation. Plan for your business to perform at its best. Technology must align with your business objectives in order for you to maximize your ability to compete in the marketplace.

read moreEndsight is a locally outsourced technology support solution. We serve roughly 250 clients here in the Bay Area (Napa included) by taking the place of their IT department. Our employees have experience in a wide range and depth of knowledge. We fight the super-villain that you know as "Bad IT". We do this by strategically thinking about business technology and how it plays into the mission and operations of our clients. With strategy being the first step in any project, building, managing, and supporting technology becomes a positive experience for all involved.

read moreOur customers work with us for many reasons. Our best customers would tell you that they work with us because their employees are more leveraged with our services. After all, employees are the greatest business expense these days. Investing in technology that is aligned with the business model and the business strategy creates leverage in a way that is hard to match with just one IT guy or with offshoring the support. If you ask our clients why they particularly work with us, you will get a different answer every time.

read moreEndsight delivers premium IT management and support to small and medium-sized businesses of all industries. Our service combines trained IT professionals with sophisticated automation and remote management technology to create reliable networks that lever our clients' business model, mission, and people. Endsight manages computer networks the same way that a Fortune 500 company would manage its global IT Infrastructure. The end result is that we make it possible for our clients to have a network that has maximized uptime, ironclad security, and better performance than what is standard for the industry.

read moreOur team is made up of over 80 computer enthusiasts who have chosen to make a career out of their love for technology. Every single Endsight employee has a unique story to tell. Joey started at Endsight as an entry-level help-desk technician. Rewarded for his commitment to clients and pursuit of knowledge, he was promoted to a position on our Field Engineering team. There, he busted his tail working on client projects and further sharpening his technical skills. Today, he has come full circle working as a team-leader and mentoring our entry-level technicians.

read moreWhether you're building, upgrading, or adding new network infrastructure and functionality, our team of certified systems engineers combined with Endsight's proven deployment methodology, can deploy new technologies with minimal business interruption. To accomplish this, we start with the Endsight Fulfillment Framework, which includes a complete requirements analysis and comprehensive project plan. We follow this plan step-by-step throughout the installation process to guarantee the success of each project.

read moreIf you call between 7:00 PM and 5:00 AM PST, our phone system will allow you to leave a voice message that will be handled the following day. If you have an after-hours emergency, please wait for the emergency option prompt when calling in. Upon selecting the emergency option our after-hours answering services will take your name, company name, phone number and a brief description of the problem. They are not engineers. Rather, they will contact our on-call computer engineer who will call you back and respond as needed.

read moreWe hope to be a valuable resource for your people. Though the majority of our resourcefulness happens in strategy sessions and support calls, below you will find some additional content resources that we've put together. Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology.