Enterprise Management Pro Service

read moreAt Enterprise Management Associates, the focus of each and every team member is on meeting the needs of our clients. We pride ourselves on offering personalized service and convenient access to our experts. Get to know our executives, analysts, and consultants today!

read moreThe experts at EMA have guided some of the world's top organizations through the technical, business, and people-based issues inherent in advancing IT maturity through initiatives like the Configuration Management Database (CMDB) and the IT Service Catalog. We deliver services at each stage in the project lifecycle to help get (and keep) your business-critical IT initiatives on track. To help you achieve your goals, our expert consultants leverage a unique combination of hands-on experience and practical skills, visibility into industry best practices, in-depth knowledge of current and planned vendor solutions, and our patent-pending consulting methodology.

read moreInstead of the traditional focus on technology, leading IT organizations now concentrate on delivering value through IT services. A number of changes across people, process, and technology are required in order to make this shift and succeed with the new service provider paradigm. IT organizations are adopting frameworks like the IT Infrastructure Library (ITIL), communicating their offerings in terms that typical users understand, and aligning themselves to better meet business needs. Technologies including service catalog, service portfolio management, business transaction management, service level management, end user experience monitoring, automated request fulfillment, and more comprehensive approaches like business service management (BSM) are helping make service management a reality.