Kramer Lyn

read moreWhether you are looking for a comprehensive omnichannel contact center assessment or a specialized call center consulting skill set to solve for a particular issue, we can help you. Our mission and passion is customer focus. We help clients significantly improve the customer experience by leveraging sales and service excellence and workforce optimization strategies. We do this by spending time onsite in our client's contact centers to understand their strategic business objectives as well as their sales and service processes.

read moreWe offer a wide range of vendor-neutral call center and contact center consulting services tailored to each client's specific need. Whether you are looking for a comprehensive omnichannel assessment or a specialized skill set to solve for a particular issue, contact us to learn how we can help you. We are call center consultants who are vendor-neutral call center and contact center experts. We share "best practices" and "thought leadership". This consulting methodology enables us to bridge the gap from the call center strategy to the tactics needed for sustainable business results and effective knowledge transfer.

read moreOur Call Center Consulting Services - Best Practices, Benchmarking & Gap Analysis focuses on identifying the specific metrics and process "gaps" between current performance and best-in-class performance. Performance below standard is identified as a "gap". A comparative analysis of "gaps" in metrics and best practices processes, the "Gap Analysis" enables focus on action steps needed for improvement. Our Call Center Consulting Services - Technology Evaluation focuses on addressing the business and technical functionality needed for the digital economy.