Nutshell Communications

read moreBut many companies that want to be known for great customer experiences don't know how to achieve it. And some companies think they provide great service, but their customers say otherwise. Many companies invest heavily in developing products, but neglect their post-sale experiences. This harms their brand, more than they realize. Nutshell helps companies integrate support experiences into their overall product experience.

read moreWe help companies improve customer experiences to retain customers, build loyalty, and increase profit.

read moreEric Schieler founded Nutshell in 2005 after decades of hands-on experience in technical communication, applications engineering, management, and marketing roles in fast-paced product development teams at leading edge technology companies. He enjoys blending human factors, software, metrics, and financial analysis into smart content strategies that save clients millions and delight customers. Since joining Nutshell in 2009, Jennifer divides her time between working on the big picture (content audits, strategies for single-source delivery, translation strategies) and digging into the fine print (analysis of user feedback and search queries, measuring results of changes to micro-copy, determining the optimal way to filter content for maximum reuse and best translation quality).