Virtual Office Services in Los Angeles, CA
Established in 1986, Sound Telecom is a privately owned & operated firm delivering telephone answering, inbound and outbound call services, unified communications (through it's Solaxis division) and paging services for clients throughout the U. S. And British Columbia, Canada. For the 1st two years, Sound Telecom provided business support and telephone answering services during business hours. In 1988, the firm expanded its telephone answering services to 24/7/365.
read moreGuided by our mission and our values, our vision is to build a legacy of excellence one call at a time and to provide the opportunity to give voice to dreams both today and tomorrow. Successful entrepreneurs ask themselves these questions so they can keep their startup on track and hit their goals. Editor's Note: This post was submitted by guest blogger, Roxy James. The life of an entrepreneur or new small business owner is a fun one. Can it be a hectic, consuming ride? Sure, but there is one simple maneuver you can make straight away to give your fledgling company a great shot at success.
read moreQuestion: How many times should your customers have to call in to receive a proper resolution to their issue? Give us the tools that we need to properly assist your technical support processes and we will deliver a high percentage of first-call resolution transactions. It's really quite simple. People want to talk to other people that listen, show understanding, and are willing to take ownership to resolve issues. That means you must have passion for what you do. Sound Telecom puts its passion for serving others into every level of our technical support programs.
Medical Answering Services & Medical
read moreWe provide members of the medical and healthcare industries with 24/7/365, HIPAA compliant medical answering services. Every call you receive is handled accurately, professionally, and securely. The Sound Telecom medical answering services team has the expertise and experience to go along with leading technologies to manage any type of call. From routine office messages to urgent care calls, our live USA based operators efficiently and effectively assist your callers after hours, during holidays, over weekends, and anytime you aren't available.
Call Center Services
read moreSeamless integration is the key to call center outsourcing. When your customers and prospects are dealing with our call center it is as though they are dealing with you directly. Sound Telecom develops a tight fit and close working relationship with you to provide a professional, knowledgeable and consistent customer service experience every time. By phone, email or Internet, we will work with you to develop a customized call center solution at a lower cost than you might expect. Open a direct line of communication with the people on your website by immediately engaging visitors in real-time.
read moreA Sound Telecom virtual receptionist provides all the advantages of an experienced personal assistant while avoiding the costs associated with hiring, training, and employing a receptionist in your office. Our highly trained live agents take on the role of a virtual receptionist and provide 24/7 secretarial services and more so that you can focus on getting business dealt with. When you team up with a Sound Telecom live virtual receptionist, you are creating a satisfying phone experience for your callers that emits a positive, organized, and professional impression while minimizing staffing and facility requirements for you and your business.