Contact Center Institute

Since 1989, Lieber & Associates has focused exclusively on call and contact center consulting serving such customers as the American Bar Endowment, Andersen Consulting and CBS Sportsline/Sportsline USA. Principal Mitchell Lieber is a frequently quoted authority and award-winning leader in the contact center profession. a published author and highly regarded educator on contact centers, Mr. Lieber has developed, managed or advised on more than 200 contact center programs. For more than two decades, Lieber & Associates has developed an extensive network of resources in the contact center business. Mitchell Lieber has been a leader in several major trade associations for many years.