Business Details
42 Years
experience
Emergency
services
Your Trusted IT Partner in Lexington, KY
Gorrell's Computer Services has been a trusted Information Technology partner for small businesses in Central Kentucky and surrounding areas since 1984. Our team of A+ certified technicians with at least 10 years of experience specializes in computer and printer repair, network management, security solutions, and performance upgrades. We offer multiple service options including carry-in, on-site, and remote support with a standard 24-hour turnaround for in-shop repairs.Our commitment to quality is demonstrated through 90-day parts and labor warranties on all repairs. We provide customized IT solutions including Office 365 integration, managed security services, and disaster recovery planning while maintaining partnerships with leading technology providers like HP and Epson. Our methodology focuses on creating strategic plans that align with client business goals while maintaining strict performance, reliability, and security standards.
Services
Computer Repair
Network Management
Security Solutions
Performance Upgrades
Remote Support
Printer Repair
Data Recovery
Cloud Services
Managed IT
Disaster Recovery
Details
- Year established: 1984
Highlights and features
- A+ certified technicians with minimum 10 years' experience
- 24-hour turnaround for in-shop repairs
- 90-day parts and labor warranty on all repairs
- Specialized malware removal without OS reinstallation
- Local service in Central and Southeastern Kentucky
Associations and certifications
- CompTIA A+ Certified
Services
Computer Repair
Gorrell's offers comprehensive computer repair services for Windows desktops, notebooks, tablets, and servers. Our A+ certified technicians handle malware removal, hardware repairs, and data recovery with a 24-hour turnaround guarantee. We maintain a 90-day warranty on all repairs while specializing in solutions that preserve client data and minimize system reinstallation requirements.
Performance Upgrades
We provide hardware upgrades including solid state drives (400-500% performance increase) and RAM enhancements (15% performance boost). Our technicians repurpose existing hard drives for automated backup solutions while improving system longevity. These upgrades optimize productivity for resource-intensive applications like CAD, video editing, and 3D modeling while extending equipment useful life.
On-Site Service
Our four-wheel drive service vehicles enable reliable on-site support throughout Central and Southeastern Kentucky. With 24-hour response times, A+ certified technicians perform diagnostics and repairs at client locations. We handle network infrastructure, server maintenance, and complex IT issues while maintaining manufacturer-certified service standards for all equipment we support.
Remote Support
Gorrell's delivers secure remote troubleshooting through encrypted internet connections. Our technicians resolve software issues, configure systems, and implement security updates without requiring physical access. This service provides immediate assistance for operating system errors, application conflicts, and network connectivity problems while maintaining strict data protection protocols.
Security & Disaster Recovery
We implement comprehensive security solutions including managed firewalls, malware protection, and ransomware defense. Our services include automated on-site and off-site backups with disaster recovery capabilities. We provide secure VPN access, network monitoring, and compliance management while integrating backup solutions with existing IT infrastructure to ensure business continuity.
Questions
What IT services does Gorrell's offer?
We provide computer repair, network management, security solutions, performance upgrades, remote support, printer services, cloud solutions, and disaster recovery planning.
Do you offer on-site computer repair?
Yes, we provide on-site service within 24 hours for Central and Southeastern Kentucky clients using specialized service vehicles.
What warranty do repairs include?
All repairs include a 90-day warranty covering both parts and labor with guaranteed 24-hour turnaround for warranty service.
Do you service businesses only or individual consumers?
While our primary focus is small businesses, we also provide services to individual consumers for computer and printer repairs.
What payment methods do you accept?
Please contact our billing department directly for current payment options as this information wasn't specified in available documentation.
Can you help with network security?
Yes, we offer managed security services including firewall management, malware protection, ransomware defense, and secure VPN implementation.
