Business Details
24 Years
experience
Emergency
services
Trusted IT Services for Unified Communications
Calltower has been a leader in unified communications and collaboration solutions since 2002. We specialize in delivering cloud-based enterprise communication platforms, including Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), and advanced collaboration tools. Our expertise spans Microsoft Teams Operator Connect, Cisco Webex, Zoom Phone, and AI-powered contact center solutions, supported by a global network with 15 geo-redundant data centers. We empower businesses with seamless integrations, one-click failover, advanced analytics, and CRM integration, ensuring operational efficiency and scalability. Our proprietary portal, Calltower Connect, simplifies technology management, allowing clients to self-administer services without specialized expertise.With 24/7/365 technical support and a commitment to innovation, we serve organizations across 80+ countries. Recognized as a USA Today Top Workplace, we prioritize customer satisfaction through tailored solutions and strategic guidance. Our partnerships with industry leaders like Five9, Microsoft, and Cisco enable us to deliver cutting-edge tools that enhance productivity and customer engagement. We combine global reach with localized support, ensuring businesses can connect, collaborate, and grow effortlessly.
Services
UCaaS Solutions
CCaaS Solutions
Microsoft Teams Integration
Contact Center Services
Global Voice Solutions
Details
- Year established: 2002
Highlights and features
- We offer 24/7/365 customer support trained to resolve issues promptly.
- Our global network spans 80+ countries with 15 geo-redundant data centers.
- We integrate advanced technologies like Microsoft Teams and Cisco Webex seamlessly.
- Our proprietary portal, Calltower Connect, simplifies self-administration of services.
- Recognized as a USA Today Top Workplace for exceptional company culture.
What people say
Smooth transition
24/7 support
Proactive management
Reliable connectivity
Efficient implementation
Services
UCaaS Solutions
Our UCaaS solutions integrate voice, video, messaging, and collaboration tools into a single cloud platform. Designed for enterprises, these solutions enhance productivity through seamless integrations with Microsoft Teams, Cisco Webex, and Zoom. With features like one-click failover and advanced analytics, businesses achieve reliable connectivity and operational efficiency while scaling globally.
CCaaS Solutions
Our CCaaS solutions deliver AI-powered customer engagement platforms with omnichannel support. Built on Five9 and Cisco Webex, they enable businesses to manage inbound/outbound calls, chat, email, and social media interactions. Features include workforce optimization, CRM integration, and real-time analytics to improve customer satisfaction and agent productivity across 80+ countries.
Microsoft Teams Integration
We provide seamless Microsoft Teams integration with Direct Routing, Operator Connect, and GCC High solutions. These tools enable secure calling, conferencing, and collaboration while ensuring compliance with enterprise security standards. Businesses benefit from global voice connectivity, failover protection, and unified communication workflows within the Teams environment.
Global Voice Solutions
Our global voice solutions leverage a network of 15 geo-redundant data centers to deliver reliable connectivity in 80+ countries. Services include SIP trunking, dynamic E-911, and dedicated geographic numbers. Businesses gain scalable, secure voice infrastructure with 24/7 support, ensuring uninterrupted communication for distributed teams and customers.
Contact Center Services
We offer end-to-end contact center services with omnichannel routing, workforce management, and AI-driven analytics. Powered by platforms like Five9 and Webex, these services enable personalized customer interactions through voice, chat, SMS, and social media. Features include predictive dialing, quality monitoring, and CRM integration to optimize agent performance and customer satisfaction.
Questions
What services does CallTower offer?
CallTower provides UCaaS, CCaaS, Microsoft Teams integration, global voice solutions, and AI-powered contact center services for enterprises.
Is CallTower available globally?
Yes, our network spans 80+ countries with 15 geo-redundant data centers ensuring global connectivity.
Do you offer 24/7 support?
Yes, we provide 24/7/365 technical support via phone, chat, and email.
What integrations are supported?
We integrate with Microsoft Teams, Cisco Webex, Zoom, Salesforce, and other enterprise platforms.
How are billing and payments handled?
Billing is managed through our online BillCenter portal with monthly invoicing and payment options.
What accreditations does CallTower hold?
We follow industry standards but do not list specific accreditations in our public documentation.
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