Business Details
32 Years
experience
Emergency
services
Your Trusted IT Partner in Rochester, NY
Microworx has been Rochester's trusted IT partner since 1994. Founded by Jeff and Kay Leist, our company built a reputation for reliable computer sales, repairs, and customized IT solutions tailored to local businesses and residents. In 2022, ownership transitioned to Ron Bittner, a seasoned Rochester entrepreneur committed to maintaining our customer-focused approach. Our team of certified technicians specializes in purpose-built PCs, network security, virus removal, and managed IT services for Windows, Mac, and Linux systems. We offer both in-shop and on-site services, including emergency repairs and 3-year warranties on custom builds.With our deep local roots and technical expertise, we provide personalized solutions that align with your specific needs and budget. Our commitment to quality extends to our product selection, including Lenovo business laptops and high-end workstations designed for CAD, medical, and POS applications. Whether you're a small business needing network security or a home user requiring data recovery, Microworx combines technical excellence with neighborly service to deliver lasting IT solutions.
Services
Computer Repair
Virus Removal
Managed IT Services
Custom-Built PCs
Network Solutions
Details
- Year established: 1994
Highlights and features
- 30+ years serving Rochester's IT needs
- Locally owned and operated since 1994
- Customized solutions for business and home users
- 3-year parts and labor warranty on custom builds
- Certified technicians with industry-specific expertise
What people say
Knowledgeable staff
Quick repairs
Saved my data
Great service
Custom solutions
Services
Computer Repair
We provide comprehensive computer repair services for both hardware and software issues. Our certified technicians handle broken laptop screens, component failures, and system errors with expert precision. With 30 years of experience, we offer same-day repairs for urgent issues and a 3-year warranty on all custom-built systems.
Virus Removal
Our virus and malware removal service includes complete system diagnostics and security reinforcement. We perform deep scans to eliminate malicious software while preserving your data. The service includes hardware diagnostics and optional managed endpoint protection to prevent future infections, with guaranteed results.
Managed IT Services
We offer comprehensive managed IT services including cloud backups, remote monitoring, and endpoint protection. Our solutions help businesses maintain system uptime and data security. Services are customizable for small to mid-sized businesses with both local and cloud-based options available.
Custom-Built PCs
Our purpose-built computers are tailored to specific workloads like CAD design and medical systems. We match components to your workflow needs and provide professional setup. Each custom build includes on-site installation and a 3-year parts and labor warranty for long-term reliability.
Network Solutions
We design and implement secure network solutions for businesses of all sizes. Services include network security configuration, server setup, and infrastructure optimization. Our team handles both wired and wireless network deployments with ongoing support and maintenance options available.
People
Jeff Leist
Founder
Co-founded Microworx in 1994 and built it into Rochester's trusted IT provider. Served as technical director for 28 years before retiring in 2021. Maintained focus on quality service and customer relationships throughout his tenure.
Kay Leist
Co-Founder
Co-founded Microworx with Jeff Leist in 1994. Managed business operations for 28 years before retiring in 2021. Instrumental in establishing the company's community-focused approach and commitment to local service.
Ron Bittner
Current Owner
Purchased Microworx in 2022 and continues its legacy of quality IT service. Brings 20+ years of Rochester business experience to maintain the company's customer-first approach while modernizing service offerings.
Questions
What IT services do you offer for small businesses?
We provide network security, server management, cloud backups, and managed IT services tailored to small businesses. Our solutions include remote monitoring, endpoint protection, and customized network infrastructure.
Do you repair both Mac and PC systems?
Yes, we service all major platforms including Windows, Mac, and Linux desktops, laptops, and servers. Our technicians handle hardware repairs, software issues, and system optimization for both operating systems.
Can you build a custom computer for specific needs?
We specialize in purpose-built workstations for CAD, medical, POS, and other specialized applications. Our technicians will configure a system specifically for your workflow requirements and budget.
Do you offer emergency computer repair services?
Yes, we provide emergency repair services for critical system failures. Our technicians can often accommodate same-day repairs for urgent business needs with prior arrangement.
What warranty do you provide on custom builds?
All custom-built systems include a 3-year parts and labor warranty. This covers all components and professional labor for repairs needed during the warranty period when purchased directly from us.
Are you open for walk-in service?
Our showroom and repair center is open for walk-ins Monday-Friday 9am-6pm. We recommend calling ahead for urgent repairs, but welcome drop-in visits during regular business hours.
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