Business Details
27 Years
experience
Emergency
services
Trusted IT Solutions Provider Rochester NY
Function 5 Technology has been a trusted provider of technology solutions since 1999, serving Fortune 500 companies, government agencies, and local businesses. Our expertise spans IT hardware distribution, office products, equipment repair, and sustainable asset recovery. With ISO 9001:2015 certification, we guarantee rigorous quality standards in delivering new and certified pre-owned equipment. Our partnerships with industry-leading manufacturers ensure access to cutting-edge technology at competitive prices. We specialize in maximizing IT budgets through lifecycle management, including 24/7 multi-vendor maintenance contracts and environmentally responsible ITAD services.Our patented processes for equipment certification and advance replacement warranties demonstrate our commitment to reliability. With over 25 years of technical expertise, we offer tailored solutions for network infrastructure, data storage, and telecommunications systems. Our team of certified engineers holds advanced credentials from top technology providers. Our operations prioritize sustainability through equipment reuse and responsible recycling. We maintain strategic distribution centers for next-business-day shipping worldwide. Our financial stability and certified processes have earned us recognition in government procurement programs.
Services
IT equipment sales
Hardware repair services
Multi-vendor maintenance
IT asset disposition
Government procurement
Details
- Year established: 1999
Highlights and features
- 24 years of specialized expertise in IT asset management
- ISO 9001-certified quality management systems
- Nationwide distribution network with 24/7 support options
- Advanced replacement warranty with immediate shipment
- Sustainable technology reuse and recycling programs
Associations and certifications
- ISO 9001:2015
What people say
Responsive support
Cost-effective solutions
Sustainable practices
Technical expertise
Reliable equipment
Services
IT Equipment Sales
We provide certified pre-owned and new IT hardware including network switches, routers, servers, and storage solutions. All equipment undergoes rigorous testing to ensure performance reliability. Our inventory supports both legacy systems and next-generation technology requirements.
Multi-Vendor Maintenance
Our 24/7 maintenance contracts cover diverse hardware brands with response options from next business day to 4-hour emergency service. Certified technicians provide remote diagnostics and onsite repairs for network infrastructure and data center equipment.
IT Asset Disposition
We offer comprehensive ITAD services including equipment valuation, data destruction, resale, and responsible recycling. Our process maximizes residual value through secure remarketing and certified environmentally compliant disposal methods.
Repair Services
Our ISO-certified repair facility handles network hardware, IP phones, wireless access points, and security devices. The process includes functional testing, firmware updates, and advance replacement options to minimize business downtime.
Government Procurement
We support federal, state, and local government agencies through multiple contract vehicles including GSA Schedule 33411, OMNIA Partners, and PEPPM. These streamlined procurement options provide access to pre-approved technology solutions.
People
Lou Germain
President and CEO
Lou Germain leads Function 5 Technology Group with over 25 years of experience in technology distribution. Recognized in Ernst & Young Entrepreneur of the Year finalists and Rochester Business Journal's 40 under 40, he combines business innovation with community service.
Doug Spiker
VP of Finance and Operations
Doug Spiker manages financial operations with technical certifications and 11 years of military service. He holds a Bachelor of Science in Finance and co-manages a non-profit supporting teens with cancer.
Kris Nettnin
VP of IT and Engineering
Kris Nettnin leads logistics and IT operations with over 20 years of technology experience. Holding multiple technical certifications, he holds degrees in computer science and information technology from Finger Lakes Community College and Rochester Institute of Technology.
Questions
What IT equipment do you specialize in?
We specialize in network infrastructure, data storage solutions, IP telephony, and legacy systems from major manufacturers like Cisco, HP, and Juniper.
Do you offer certified pre-owned equipment?
Yes, all our pre-owned equipment undergoes rigorous certification testing with lifetime warranties and advance replacement options.
Is your business ISO certified?
We maintain ISO 9001:2015 certification for quality management systems in all our operations.
Do you work with government agencies?
Yes, we have multiple government contract vehicles including GSA, OMNIA Partners, and PEPPM for public sector procurement.
What maintenance plans are available?
We offer three service tiers with 24/7 support, 4-hour response, or next business day options for multi-vendor hardware maintenance.
How do you handle equipment recycling?
Our ITAD process prioritizes equipment reuse, with certified data destruction and environmentally responsible recycling for end-of-life assets.
