Business Details
37 Years
experience
Trusted On-Hold Messaging & In-Store Music Solutions
On Hold Marketing has been a leader in on-hold messaging and in-store music solutions since 1989. Our team of experienced scriptwriters, professional voice actors, and in-house production experts deliver tailored marketing strategies that enhance customer engagement and brand loyalty. We prioritize personalized service, working one-on-one with clients to ensure their unique needs are met. Our extensive music library and cutting-edge technology enable us to create high-quality, impactful content. With no long-term contracts and a 96% repeat customer rate, we combine flexibility with reliability.Our expertise spans industries, from healthcare to retail, ensuring businesses of all sizes benefit from our creative solutions. We are committed to innovation, evidenced by our multi-year HOLDI awards for production quality. As members of the Experience Marketing Association, we uphold industry standards while continuously evolving to meet market demands. Our responsive team guarantees quick turnaround times and transparent pricing, making us a trusted partner for businesses seeking to optimize customer interactions through audio marketing.
Services
On-Hold Messaging
In-Store Music
Digital Signage
Phone Systems
Script Writing
Voice Talent
Music Licensing
Production Services
Consultation
Technical Support
Details
- Year established: 1989
Highlights and features
- We offer personalized service with dedicated program managers throughout production.
- Our in-house studio ensures faster turnaround and higher quality control.
- We provide access to a diverse music library and top-tier voice talent.
- Transparent pricing with no setup fees or long-term contracts.
- 96% repeat customer rate demonstrating consistent service excellence.
What people say
Awesome Customer Service
Industry-Leading Solutions
Quick Turnaround
Professional Recordings
Highly Recommend
Services
On-Hold Messaging
Our on-hold messaging service transforms wait times into marketing opportunities. Professional scripts and voice talent deliver brand messaging, promotions, and educational content to engaged callers. Businesses benefit from reduced hang-ups and increased customer retention through tailored audio experiences that reflect their unique identity and goals.
In-Store Music
Custom in-store music solutions create immersive brand environments. Curated playlists enhance customer mood and dwell time while integrated messaging promotes products and services. Our systems work seamlessly with existing infrastructure for hassle-free implementation and ongoing updates.
People
Rich Moncure
President
Rich Moncure leads On Hold Marketing with decades of experience in audio production and client relations. He oversees strategic growth while maintaining hands-on involvement in key client projects.
Brian Illes
Vice President - Operations
Brian Illes manages daily operations, ensuring seamless service delivery. His focus on client satisfaction has earned him recognition in reviews for exceptional responsiveness and problem-solving skills.
Questions
What types of marketing services do you provide?
We specialize in on-hold messaging and in-store music solutions that engage customers and boost brand visibility.
How much do your services cost?
Plans start at $39/month with flexible options based on update frequency and business size.
Do you offer long-term contracts?
No, we provide month-to-month plans with 30-day notice for changes or cancellation.
Can I customize my audio content?
Yes, choose from our music library and voice talent to create personalized brand experiences.
