Business Details
40 Years
experience
Emergency
services
Trusted IT Services & Computer Repair in Durham, NC
Micro Medic has been delivering personalized IT services to small and medium-sized businesses since 1986. Our team of certified engineers and technicians specializes in IT consulting, network design, cloud computing, and disaster recovery solutions tailored to meet the unique needs of each client. We prioritize long-term relationships over one-size-fits-all approaches, assigning dedicated technicians to learn your systems and provide efficient support. With certifications from industry leaders like Microsoft, HP, and SonicWALL, we combine technical expertise with a client-centric philosophy.Our 38 years of experience serving the Raleigh-Durham-Chapel Hill area ensure businesses receive strategic guidance for optimizing technology investments. We maintain in-house support teams rather than outsourcing, guaranteeing direct access to knowledgeable professionals. Our comprehensive services span hardware sales, software implementation, cybersecurity solutions, and 24/7 emergency response capabilities.
Services
IT Consulting
Network Design
Wireless Networking
Cloud Computing
Backup Solutions
Disaster Recovery
Computer Repair
Printer Repair
New Equipment Sales
Software Support
Details
- Year established: 1986
Highlights and features
- We offer 38 years of specialized IT expertise since 1986
- Our relational approach assigns dedicated technicians to each client
- We maintain in-house support teams rather than outsourcing
- We hold certifications with leading technology providers
- We serve businesses across the Raleigh-Durham-Chapel Hill corridor
Associations and certifications
- HP
- Microsoft
- Trend
- Sonicwall
- Storage Craft
What people say
Responsive service
Technical expertise
Personalized approach
Reliable support
Knowledgeable staff
Services
IT Consulting
Our IT consulting services help businesses make informed technology decisions through personalized assessments and strategic planning. We analyze your current infrastructure to recommend solutions that align with your business goals. With decades of experience across multiple industries, we provide actionable insights for optimizing IT investments while avoiding common implementation pitfalls.
Network Design
We design customized network solutions that ensure secure, reliable connectivity for businesses of all sizes. Our experts implement WANs, LANs, and VLANs with advanced security features and structured cabling. Each design includes comprehensive audits and tailored proposals to create scalable, future-ready network architectures that meet specific business requirements.
Disaster Recovery
Our disaster recovery solutions protect businesses from data loss and operational downtime through hybrid cloud and on-premise backup systems. We implement virtual server replication and remote access technologies to ensure business continuity during emergencies. Our plans include off-site data storage and rapid recovery protocols to minimize disruption from natural or man-made disasters.
Cloud Computing
We help businesses evaluate and implement cloud computing solutions that balance cost-effectiveness with operational needs. Our services include cloud migration planning, hybrid cloud configurations, and ongoing management of cloud-based infrastructure. We analyze security requirements, regulatory compliance, and feature compatibility to determine optimal cloud adoption strategies for each client.
Computer Repair
Our certified technicians provide comprehensive computer repair services for servers, desktops, and mobile devices. We handle hardware upgrades, operating system reinstallation, and malware removal while maintaining data integrity. Our approach combines rapid response times with thorough diagnostics to minimize downtime and restore optimal system performance.
People
Greg Stocking
President/Owner
With over 35 years in IT services, Greg leads Micro Medic's strategic direction while maintaining hands-on involvement in client solutions. His leadership emphasizes personalized service and technical excellence.
West Richards
Sr. Network Engineer
As senior network engineer, West specializes in designing complex network infrastructures and implementing security solutions. He brings extensive experience in enterprise-level network deployments and optimization.
Zach Cheramie
Network Engineer
Zach focuses on network implementation and maintenance, providing technical expertise for both wired and wireless network solutions. He works closely with clients to ensure reliable connectivity and security.
David Hanks
Network Engineer
David specializes in network security and infrastructure deployment. He assists with designing and implementing comprehensive IT solutions that align with clients' business objectives.
Jonathan Boyd
Network Engineer
Jonathan provides network engineering support with expertise in configuration, monitoring, and troubleshooting. He works on both new implementations and ongoing maintenance of client systems.
Questions
What IT services does Micro Medic specialize in?
We specialize in IT consulting, network design, cloud computing, data backup, disaster recovery, computer repair, and printer services for SMBs.
Do you offer 24/7 emergency IT support?
Yes, we provide after-hours emergency support with technicians available through our dedicated emergency mailbox system.
Are your technicians certified by major vendors?
Yes, we maintain certifications with Microsoft, HP, SonicWALL, Trend, and Storage Craft to ensure qualified technical support.
How do you handle business continuity planning?
We implement hybrid cloud backups, virtual server replication, and remote access solutions to maintain operations during emergencies.
What areas do you serve?
We primarily serve businesses in the Raleigh-Durham-Chapel Hill metropolitan area and surrounding communities.
Can you help with software selection and implementation?
Yes, as Microsoft Gold Certified partners, we assist with software selection, licensing, implementation, and ongoing support.
