Business Details
33 Years
experience
Emergency
services
Trusted IT Services & Cybersecurity Solutions in Durham, NC
Benchmark Network Solutions has been a trusted IT partner for businesses, schools, and government agencies for over three decades. Headquartered in Durham, North Carolina, we specialize in managed IT services, cybersecurity, data backup and disaster recovery, VoIP phone migration, and IT strategy and planning. Our team of certified experts delivers proactive support, leveraging the latest technology to ensure secure, reliable, and efficient IT operations.With a focus on customized solutions, we help businesses minimize downtime, reduce costs, and stay ahead of evolving cyber threats. Our commitment to rapid response times, transparent pricing, and strategic planning has earned us long-term client relationships and a reputation as a leader in the IT services industry.
Services
Managed IT Services
Cybersecurity
Data Backup
Disaster Recovery
VoIP Migration
IT Strategy
Microsoft 365 Integration
Cloud Solutions
Network Optimization
VCIO Services
Details
- Year established: 1993
Highlights and features
- We offer 30 years of experience in IT services and strategic planning.
- Our team provides 24/7 monitoring and support with 15-minute response times.
- Certified experts implement cutting-edge technology for secure IT solutions.
- Transparent pricing model with no hidden fees or surprise charges.
- Customized disaster recovery plans ensure business continuity during emergencies.
What people say
Systems run seamlessly
Outstanding support
Knowledgeable staff
Responsive and patient
Peace of mind
Services
Managed IT Services
Our proactive IT management ensures continuous system monitoring, maintenance, and support to prevent downtime. We handle network security, software updates, and performance optimization for businesses of all sizes. Clients benefit from predictable costs, expert support, and technology aligned with their operational goals.
Cybersecurity
We implement multi-layered security solutions including firewalls, endpoint protection, and threat detection. Regular vulnerability assessments and employee training programs help mitigate risks. Businesses gain comprehensive defense against ransomware, phishing, and data breaches while maintaining compliance with industry standards.
Data Backup
Automated daily backups protect critical business data with encrypted cloud storage options. Our 24/7 monitoring ensures data integrity and rapid recovery capabilities. Clients receive customized disaster recovery plans to minimize operational disruption during emergencies or system failures.
VoIP Migration
We transition businesses to cloud-based communication platforms with seamless integration of voicemail-to-email, video conferencing, and mobile accessibility. Our implementation ensures uninterrupted service during migration while enhancing scalability and reducing traditional telephony costs.
IT Strategy
Our consultants develop customized technology roadmaps aligned with business objectives. Services include infrastructure assessment, budget planning, and implementation of scalable solutions. Clients receive strategic guidance for digital transformation and long-term IT investment decisions.
People
Faisal Ahmed
CEO
Faisal Ahmed leads Benchmark Network Solutions with 15+ years of IT leadership experience. He transitioned the company from hardware sales to managed IT services, leveraging his engineering background and prior roles at IBM and Lucent Technologies to drive innovation and client-focused solutions.
Questions
What IT services do you offer?
We provide managed IT services, cybersecurity, data backup/disaster recovery, VoIP migration, and IT strategy planning tailored to business needs.
Do you serve small businesses?
Yes, we offer scalable solutions for small businesses including our IT Essentials Package with monthly support and security tools.
How quickly do you respond to issues?
We respond to all tickets within 15 minutes and provide 24/7 monitoring for critical systems.
What industries do you specialize in?
We serve local government, healthcare offices, engineering firms, and building services with customized IT infrastructure.
How do you handle data security?
We use multi-layered cybersecurity including firewalls, encryption, and employee training to protect against ransomware and cyber threats.
Can you help migrate to cloud platforms?
Yes, we specialize in Microsoft 365 and SharePoint migrations with zero downtime and post-migration training support.
