Business Details
35 Years
experience
Trusted Mortgage Brokers in Knoxville, TN
Fountain City Finance has been serving East Tennessee residents since 1991, providing mortgages, refinancing, and personalized financial solutions. As a locally-owned, family-operated business, we prioritize hometown values while delivering first-class customer service. Our sister company, Fountain City Funding, offers diverse residential mortgage products with competitive rates. We specialize in Conventional, FHA, VA, Rural Development, and THDA loans, alongside reverse mortgages for seniors aged 62+.With 30 complaint-free years as a BBB Preferred Member, we adhere to strict fair lending practices and maintain a commitment to equitable treatment for all applicants. Our team of experienced loan officers, including Daryl DeCosta and Jack Amyx, combines industry expertise with personalized guidance to simplify the home financing process. We emphasize transparency, ethical practices, and community-focused service, ensuring clients receive tailored solutions that meet their unique financial needs.
Services
Mortgage Brokering
FHA Loans
VA Loans
Reverse Mortgages
Home Refinancing
Debt Consolidation
First-Time Buyer Loans
Senior Mortgage Options
Rural Development Loans
THDA Loans
Details
- Year established: 1991
Highlights and features
- 30+ years of local mortgage expertise with BBB accreditation
- Specialized loan programs for first-time buyers and veterans
- Personalized service from experienced, award-winning loan officers
- Transparent process with no hidden fees or surprises
- Proven track record of 100% customer satisfaction in testimonials
Associations and certifications
- Better Business Bureau (BBB)
What people say
Painless process
Friendly and professional
Highly recommend
Kept informed throughout
Best rates available
Services
Mortgage Brokering
We connect borrowers with optimal mortgage solutions through our network of lenders. Our brokers analyze financial situations to recommend Conventional, FHA, or VA loans. With access to multiple funding sources, we secure competitive rates while maintaining personalized guidance throughout the approval process.
FHA Loans
Specialized FHA loan programs help buyers with lower credit scores or minimal down payments. Our experts navigate FHA requirements to make homeownership accessible. We provide pre-approval consultations and documentation assistance to streamline the process for first-time buyers.
VA Loans
We specialize in VA loans for active military and veterans, offering 100% financing with no down payment. Our certified specialists handle VA-specific documentation and eligibility verification. We maintain a 98% approval rate for veteran applicants through dedicated lender partnerships.
Reverse Mortgages
Our HECM-certified counselors help seniors access home equity without monthly payments. We provide comprehensive consultations about financial implications and eligibility requirements. The process includes mandatory counseling referrals and customized payment structure options.
Home Refinancing
We analyze existing mortgages to identify refinancing opportunities for rate reduction or debt consolidation. Our process includes break-even analysis and credit improvement strategies. We specialize in streamlining refinances with minimal documentation requirements for qualified borrowers.
People
Daryl Decosta
Senior Loan Officer
With 20+ years in mortgage lending, Daryl specializes in first-time buyer programs and VA loans. He maintains a 97% client retention rate through personalized service and transparent communication, earning multiple industry awards for customer satisfaction.
Jack Amyx
Senior Loan Officer
Jack focuses on credit rehabilitation strategies and THDA loan programs. He has guided over 500 clients through credit improvement processes to achieve homeownership, combining technical expertise with community-focused financial education.
Lisa Amyx
Senior Loan Officer
Lisa specializes in senior mortgage solutions and reverse mortgages. With HECM certification, she provides detailed consultations about equity access options while maintaining strict compliance with elder financial protection regulations.
Carl Bruner
Reverse Mortgage Specialist
Carl holds dual certifications in reverse mortgages and senior financial planning. He conducts free community workshops about retirement financing options and maintains partnerships with local elder care organizations for holistic client support.
Shayn Decosta
Loan Manager
Shayn oversees loan processing operations with 15 years of mortgage industry experience. He implements efficiency protocols that maintain average closing times 30% faster than industry standards while ensuring strict compliance with regulatory requirements.
Questions
What loan programs do you offer for first-time homebuyers?
We provide FHA loans with 3.5% down, THDA programs with down payment assistance, and conventional loans with flexible qualification requirements tailored for first-time buyers.
How does the mortgage application process work?
Start with a free consultation to review financial goals. Submit basic documentation for pre-approval, then lock in rates once you find your home. Our team handles all paperwork and lender communication.
Can I refinance with bad credit?
Yes, we offer credit improvement programs and specialized refinance options. Our counselors create personalized plans to strengthen applications while exploring available loan modification programs.
Are you BBB accredited?
Yes, we've maintained BBB accreditation with zero complaints for 30 years, reflecting our commitment to ethical business practices and customer satisfaction.
What documents are needed for mortgage approval?
Typically two years' tax returns, 30 days' pay stubs, two months' bank statements, valid ID, and current employment verification. Our team provides detailed checklists during initial consultations.
How do you ensure fair lending practices?
We follow strict non-discrimination policies exceeding federal requirements. All applications receive equal treatment regardless of background, with multiple accountability checks during the approval process.
