Business Details
50+ Years
experience
Trusted Accounts Receivable Management Services
Since 1933, our company has been a leader in accounts receivable management, delivering innovative solutions that combine technology, compliance, and consumer-centric services. Our team of experts specializes in debt recovery, financial consulting, and revenue cycle optimization, serving healthcare providers, government agencies, and financial institutions nationwide. We prioritize transparency, security, and ethical practices, maintaining certifications like SOC 2 Type II, ISO 27002, and FDCPA compliance. Our proprietary technologies, including speech analytics and omnichannel communication platforms, ensure efficient consumer engagement while safeguarding sensitive data. With a 99.99% complaint-free rate and a dedicated Client Success team, we consistently exceed industry benchmarks, restoring financial integrity for individuals and organizations alike.Our commitment to continuous improvement is reflected in our HFMA Peer-Reviewed designation and decade-long recognition as #1 in customer service by the Oregon Department of Revenue. Through our New Deal philosophy, we foster collaborative partnerships that balance financial recovery with compassionate consumer interactions, ensuring long-term client satisfaction and brand protection.
Services
Professional Credit Collections
Ensource Early-Out Services
Healthcare Accounts Receivable
Government Accounts Receivable
Consumer Financial Services
Multichannel Engagement
Online Portal Access
Speech Analytics
Compliance Management
Technology Solutions
Details
- Year established: 1933
Highlights and features
- We have over 90 years of experience in accounts receivable management since 1933.
- Our services are SOC 2 Type II and ISO 27002 compliant for data security.
- We utilize speech analytics and omnichannel communications for effective consumer engagement.
- Our team includes Certified Revenue Cycle Representatives (CRCR) and Professional Credit Service Collection Specialists (PCS).
- We maintain a 99.99% complaint-free rate with a dedicated Consumer Help Desk.
Associations and certifications
- SOC 2 Type II
- ISO 27002
- CFPB Compliant
- FCRA Compliant
- FDCPA Compliant
- HIPAA Compliant
- IRS 501(r) Compliant
- IRS Publication 1075 Compliant
- PCI DSS Compliant
- HFMA Peer-Reviewed
What people say
99.99% complaint-free
A+ BBB rating
Compassionate financial care
Dedicated Client Success team
HFMA Peer-Reviewed
Services
Professional Credit Service Credit Collections
Our collections services help consumers resolve debt while protecting client reputations. Since 1933, we've combined compassionate financial care with advanced technology to deliver 5-10% better recovery rates than industry averages. Our New Deal philosophy ensures respectful, consumer-centric interactions.
Ensource Early-Out Services
Customizable early-out programs for healthcare and government sectors. Our digital-first approach reduces A/R days through patient-centric self-pay services, speech analytics, and dedicated client support teams. Solutions scale to meet organizational needs while maintaining compliance.
Multichannel Engagement
Omnichannel platforms connect consumers via preferred channels: calls, texts, email, or self-service portals. Real-time payment estimators and 24/7 access improve resolution rates. Speech analytics ensure appropriate agent-consumer interactions while maintaining regulatory compliance.
Compliance Management
We maintain SOC 2, ISO 27002, and HIPAA certifications alongside FDCPA, FCRA, and IRS compliance. Our in-house IT team conducts regular penetration testing and data security audits to protect sensitive consumer and client information.
Client Success Support
Dedicated Client Success teams provide performance consultations, custom reporting, and real-time call monitoring. Our 10-year #1 customer service ranking reflects our commitment to fast onboarding, training, and collaborative problem-solving with clients.
People
Wade Isbell
Consumer Help Desk Leader
J.D.-credentialed legal expert overseeing consumer dispute resolution. Manages 99.99% complaint-free operations, ensuring 100% response to consumer concerns while maintaining regulatory compliance and ethical standards.
Questions
What industries do you serve?
We specialize in healthcare, government, utilities, and financial services sectors nationwide.
Are your services compliant with financial regulations?
Yes, we maintain SOC 2, ISO 27002, FDCPA, FCRA, HIPAA, and IRS compliance certifications.
How do you handle consumer disputes?
Our Consumer Help Desk, led by J.D. staff, resolves 100% of disputes with 99.99% complaint-free service.
What technology platforms do you use?
We employ speech analytics, omnichannel communications, and secure client portals with real-time performance dashboards.
How do you ensure payment security?
PCI DSS compliance, encrypted data transfers, and SOC 2-certified infrastructure protect all transactions.
What recovery rates do you achieve?
Our clients see 5-10% better recovery rates than industry averages through science-driven engagement strategies.
