Business Details
35 Years
experience
Emergency
services
Your Trusted IT Partner for Insurance Agencies
SMART Services has been delivering strategic IT solutions to independent insurance agencies since 1991. Our team of certified experts specializes in proactive network monitoring, cloud infrastructure management, and cybersecurity solutions tailored to the insurance industry. With over 30 years of combined experience, we've developed proprietary methodologies like S.M.A.R.T. Services (Service, Monitor, Administer, and Remote Technical Services) to minimize downtime and maximize operational efficiency. Our commitment to innovation is demonstrated through industry-specific solutions like myAGENCYcloud, which integrates virtual desktops, data backup, and 24/7 support.We maintain partnerships with leading technology providers to ensure our clients receive enterprise-grade services at predictable flat-rate pricing. Our track record of client retention and referrals from satisfied agencies across Michigan, Ohio, and Indiana underscores our dedication to exceeding industry standards in reliability and technical expertise.
Services
Cloud Solutions
Network Monitoring
Data Backup
Email Security
VoIP Systems
Mobile Security
IT Assessments
CIO Consulting
Details
- Year established: 1991
Highlights and features
- We offer 24/7 proactive network monitoring and management
- Our team holds certifications in cloud infrastructure and cybersecurity
- We provide industry-specific solutions for insurance agencies
- We guarantee flat-rate pricing with no surprise charges
- Our disaster recovery systems ensure 99.9% uptime
What people say
Proactive maintenance
24/7 support
Industry expertise
Flat-rate pricing
Seamless cloud migration
Services
Cloud Solutions
Our myAGENCYcloud solution provides complete IT infrastructure management through secure data centers. This service integrates virtual desktops, Microsoft licensing, and productivity software while maintaining on-premises network support. Agencies benefit from reduced hardware costs and centralized management across all locations.
Network Monitoring
S.M.A.R.T. Services offers 24/7 proactive network monitoring that identifies and resolves issues before they impact operations. Our system tracks server performance, security updates, and firewall integrity to maintain optimal network health and prevent costly downtime for insurance agencies.
Data Backup
myAGENCYbackup provides hourly data archiving with three-tier redundancy across geographically separated data centers. This solution includes virtual server failover capabilities and encrypted off-site storage to ensure business continuity during hardware failures or natural disasters.
Email Security
myAGENCYmaildefense blocks 99% of spam through 20-layer filtering while maintaining low false-positive rates. This service includes email continuity during outages and malware protection through pre-delivery quarantine of suspicious messages before they reach agency networks.
VoIP Systems
Our VoIP phone systems reduce communication costs by 30-50% while offering mobility features like remote desktop integration. Scalable solutions include software-based phones and Wi-Fi-enabled devices that maintain consistent connectivity across office locations.
People
Jerry Fetty
Founder and CEO
Jerry Fetty founded SMART Services in 1991 after recognizing the unique IT needs of insurance agencies. With over 30 years of experience in agency technology, he has overseen hundreds of automation projects and developed industry-specific solutions like myAGENCYcloud.
Questions
What IT services do you specialize in for insurance agencies?
We provide cloud solutions, network monitoring, data backup, email security, and VoIP phone systems specifically designed for insurance agencies.
How does your proactive IT monitoring work?
Our 24/7 monitoring system identifies potential issues before they cause downtime, automatically resolving 80% of problems without client intervention.
What makes your cloud solution different?
myAGENCYcloud offers complete IT infrastructure management with integrated on-premises support and industry-specific features for insurance workflows.
Do you offer disaster recovery services?
Yes, our myAGENCYbackup system provides hourly data archiving with three-tier redundancy and virtual server failover capabilities.
Are your services available outside Michigan?
We serve agencies across Michigan, Ohio, and Indiana with both cloud-based and on-site support options.
What support options do you provide?
We offer 24/7 help desk support, remote assistance, ticket submission, and on-site visits with guaranteed response times.
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