Business Details
12 Years
experience
Professional On-Hold Marketing Solutions
At David H Angliss, we specialize in transforming on-hold time into a strategic marketing opportunity. With over 45 years of combined experience in on-hold marketing, our team has pioneered innovative approaches to enhance customer satisfaction and brand perception during call waiting periods. As founding members of the On Hold Marketing Association (OHMA), we uphold industry standards while delivering tailored audio solutions that align with client goals. Our multidisciplinary team of writers, engineers, and voice professionals collaborates to create impactful on-hold programs for businesses ranging from small enterprises to Fortune 500 companies. We prioritize account management to ensure our clients' messaging remains relevant and effective, leveraging research-backed insights to optimize customer engagement.Our commitment to quality is reflected in our extensive library of voice and music samples, which cater to diverse industries and audiences. By combining technical expertise with creative storytelling, we help businesses maximize the potential of every customer interaction. Our equipment solutions, including the Hybrid 7100 Series and USB 1100 Series, offer flexible, durable options for seamless on-hold programming implementation. We continuously refine our processes based on independent research findings, ensuring our services evolve with changing customer expectations and technological advancements. This dedication to excellence has established us as a trusted partner in on-hold marketing since 2014.
Services
On-Hold Marketing
Voice Production
Music Programming
Equipment Sales
Account Management
Details
- Year established: 2014
Highlights and features
- We offer 45+ years of specialized on-hold marketing experience
- Our team includes OHMA founding members with industry leadership expertise
- We provide tailored audio solutions for businesses of all sizes
- Our proprietary Hold Zone voices combine entertainment with information
- We maintain technical excellence with state-of-the-art equipment options
Associations and certifications
- On Hold Marketing Association
Services
On-Hold Marketing
Our on-hold marketing programs transform wait time into brand-building opportunities through customized audio content. We create engaging messages that improve customer satisfaction while promoting products and services. With research-backed strategies, we help businesses maintain professional caller experiences that reinforce brand identity and drive business growth.
Voice Production
We offer professional voice production services featuring diverse talent selections tailored to client industries. Our voice actors deliver messages with appropriate tone and style while maintaining clear communication. Each recording undergoes careful direction to ensure alignment with client branding and audience expectations for maximum effectiveness.
Music Programming
Our music programming services create appropriate audio environments that complement business messaging. We select music styles matching target audiences while maintaining brand consistency. The programming includes seasonal updates and style variations to maintain listener engagement while reinforcing professional caller experiences during wait periods.
Equipment Sales
We provide specialized on-hold equipment solutions including the Hybrid 7100 Series and USB 1100 Series players. These durable, commercial-grade devices offer flexible installation options and remote update capabilities. Our equipment ensures reliable audio playback with high-quality sound reproduction for consistent professional caller experiences.
Account Management
Our account management services maintain program relevance through regular updates and performance reviews. We provide ongoing consultation to optimize messaging effectiveness while ensuring technical systems remain current. This includes script revisions, music updates, and equipment maintenance to sustain optimal on-hold marketing performance over time.
People
Patrice Ciccone
Co-Owner
With over 45 years in on-hold marketing, Patrice Ciccone helps develop strategic audio solutions that improve customer experiences during call waiting periods. She ensures quality control across all productions while maintaining industry leadership through OHMA involvement.
Guy Ciccone
Co-Owner
Guy Ciccone contributes extensive on-hold marketing expertise, focusing on technical implementation and equipment innovation. He oversees system integration while maintaining the company's original commitment to quality caller experiences through continuous program improvements.
Steven Avroch
Co-Owner
Steven Avroch applies decades of on-hold marketing experience to client strategy development. He manages production teams while ensuring technical standards meet evolving industry requirements, maintaining the company's position as a leader in professional on-hold solutions.
Questions
What is on-hold marketing?
On-hold marketing uses audio content during call waiting periods to inform, engage, and market to customers while improving their overall experience.
How does your voice selection process work?
We offer diverse professional voice talents matched to your industry, with direction ensuring clear communication that aligns with your brand identity and audience expectations.
What equipment do you provide?
We offer commercial-grade on-hold equipment including the Hybrid 7100 Series for network updates and USB 1100 Series for easy file management.
Can I customize my on-hold program?
Yes, we create fully customized programs including message content, music selection, and update frequency tailored to your specific business needs.
How do you measure program effectiveness?
We use industry research findings and client feedback to optimize programs, focusing on improved customer satisfaction and enhanced brand perception metrics.
