Business Details
20 Years
experience
Trusted Computer Repair & Custom PC Building Services
Since 2006, Personal PC Tech has provided comprehensive computer repair and customization solutions to individuals and businesses across the United States. Our mail-in service model eliminates the need for customers to visit physical repair shops by allowing them to send devices directly to our Carpentersville facility for servicing. We specialize in hardware upgrades, system renewals, and custom-built desktop configurations tailored to specific computing requirements. Our technicians perform comprehensive diagnostics, component replacements, and software installations while maintaining strict data handling protocols. With over 18 years of industry experience, we combine technical expertise with customer-centric service practices.Our commitment to quality is demonstrated through complimentary diagnostic services, free return shipping, and environmentally responsible recycling programs. We maintain transparency throughout the repair process, providing detailed cost estimates before any work begins. Our team stays current with evolving computer technologies to address both legacy systems and cutting-edge hardware. Customer satisfaction is prioritized through clear communication channels and timely service delivery. As a locally operated business, we emphasize personalized attention while maintaining competitive pricing structures.
Services
Computer Repair
Data Backup
Component Upgrades
Custom PC Builds
Recycling Program
Details
- Year established: 2006
Highlights and features
- We offer mail-in computer repair services since 2006
- Our technicians provide free diagnostics and return shipping
- We implement strict data backup protocols before system renewals
- Our team handles both hardware upgrades and complete custom builds
- We maintain environmentally responsible recycling programs for old components
What people say
Convenient mail-in service
Competitive pricing
Effective hardware upgrades
Free return shipping
Environmentally responsible practices
Services
Computer Repair
Our comprehensive computer repair service addresses hardware failures, software issues, and performance optimization. Technicians perform diagnostic testing to identify component malfunctions, replace defective parts, and implement system-wide optimizations. The service includes internal cleaning, driver updates, and operating system troubleshooting to restore functionality and extend device lifespan.
Data Backup
We provide secure data preservation solutions before major system operations. Our process creates complete hard drive images to safeguard personal files, documents, and critical system data. This service follows strict chain-of-custody protocols to ensure information integrity during repair or system renewal processes.
Component Upgrades
Our hardware upgrade service improves computer performance through targeted component replacements. Options include memory expansion, SSD installation, CPU upgrades, and graphics card replacements. Each upgrade includes compatibility testing and system optimization to ensure stable operation with existing configurations.
Custom PC Builds
We create tailored desktop computers based on client specifications. The service includes component selection assistance, full system assembly, and performance validation testing. Customers may choose specific hardware configurations or receive expert recommendations based on intended usage scenarios.
Recycling Program
Our responsible recycling initiative accepts old computer equipment for environmentally safe disposal. The program includes component harvesting for reuse and proper handling of non-recyclable materials. Participants may receive shipping cost reimbursements when usable parts are recovered from donated equipment.
Questions
What computer repair services do you offer?
We provide hardware diagnostics, component replacement, system optimization, and software troubleshooting through our mail-in service model.
How does the mail-in repair process work?
Customers request a quote, package their device, and ship it to our facility. We perform repairs and return devices with free shipping.
Do you offer data backup services?
Yes, we create complete data backups before performing system renewals or major repair operations to protect customer information.
Can you build custom gaming computers?
We assemble custom desktops tailored to gaming requirements, including high-performance components and cooling solutions based on client specifications.
What happens to old computer parts?
We recycle non-reusable components responsibly and may refund shipping costs when usable parts are recovered from donated equipment.
