Business Details
30 Years
experience
High-Speed Internet & Network Solutions
NetWest Online has been a trusted leader in internet and data solutions since 1996, evolving from a dial-up provider to the largest locally owned ISP in the Permian Basin. Our team combines technical expertise with customer-centric values, offering tailored services for homes and businesses across West Texas. We prioritize listening to client needs while maintaining competitive pricing without compromising quality. Our infrastructure includes advanced wireless networks, fiber optics, and colocation services, supported by certified technicians trained in cutting-edge technologies. We guarantee reliable connectivity through line-of-sight wireless systems and robust network design, backed by 24/7 technical support.Our commitment to continuous improvement ensures customers receive innovative solutions like Starlink integration and professional web services. With decades of regional experience, we deliver personalized installation, equipment flexibility, and transparent billing practices. Our staff undergoes rigorous training to maintain industry-leading service standards, resolving issues efficiently through formal processes and real-time troubleshooting. We stand by our performance promises, offering contract flexibility for customers relocating outside service areas. This combination of technical excellence, local knowledge, and customer focus has made us a preferred choice for over 25 years.
Services
Wireless Internet
Fiber Optic Wiring
Network Design
Server Colocation
Web Hosting
Starlink Installation
IT Support
Tower Construction
Details
- Year established: 1996
Highlights and features
- We've provided internet solutions in West Texas since 1996
- Our local technicians offer 24/7 personalized support
- We guarantee equipment flexibility and transparent billing
- Our network delivers speeds up to 5000Mbps with weather resistance
- We offer contract flexibility for relocating customers
Services
Wireless Internet
Our wireless internet delivers high-speed connectivity using line-of-sight technology across the Permian Basin. With speeds up to 5000Mbps, this weather-resistant solution serves homes and businesses. Professional installation includes antenna placement and network configuration, supporting up to 25 devices simultaneously while maintaining consistent performance.
Fiber Optic Wiring
We implement advanced fiber optic infrastructure for businesses requiring high-capacity data transmission. This solution enables ultra-fast connectivity between locations, supporting critical operations like cloud computing and video conferencing. Our certified technicians handle installation and maintenance of these high-speed communication networks.
Network Design
Our network design services create customized connectivity solutions for commercial clients. We assess business requirements to develop scalable architectures that optimize data flow and security. This includes wireless access points, wired infrastructure, and integration with existing systems for seamless operations.
Server Colocation
We provide secure server colocation in our state-of-the-art facilities. This service offers businesses reliable power, cooling, and network connectivity for their hardware. Our data centers feature redundant systems and physical security measures to protect critical IT infrastructure.
Starlink Installation
We integrate Starlink technology to expand connectivity options in remote areas. Our technicians handle equipment installation and network configuration for this satellite-based solution. This service complements our existing wireless network to provide coverage where traditional infrastructure isn't available.
People
Matthew
General Manager
Overseeing daily operations with 15+ years in telecom management. Focuses on strategic growth while maintaining customer satisfaction standards across Permian Basin operations.
Erik
Field Tech Manager
Manages technical team with expertise in wireless infrastructure. Implements training programs to maintain high service standards for network installations and maintenance across West Texas.
Jeff
Network Administrator
Responsible for maintaining network infrastructure reliability. Specializes in optimizing wireless performance and troubleshooting complex connectivity issues across the company's service areas.
Cailen
Human Resources Manager
Develops staff training programs and manages employee development initiatives. Ensures technical team maintains current certifications and industry knowledge to support service excellence.
Questions
What internet speeds can I expect?
Our wireless network supports speeds up to 5000Mbps, with actual performance varying based on location and package selected.
Do you offer equipment financing?
We provide equipment at competitive prices but don't offer financing options for hardware purchases.
Can I use my own router?
Yes, our technicians will configure settings for your existing router during installation.
What happens if I move?
Service can be transferred within our coverage area for $99, or contract terminated without penalty outside service regions.
How is billing handled?
Monthly payments are due at cycle start. Late payments after 10 days result in service suspension and reconnection fees.
Is technical support available after hours?
Our 24/7 support team assists with urgent connectivity issues outside regular business hours.
